An ideal & professional call centre should have enough workforce, to allow each individual, to take short breaks every hour. In fact, not allowing to take breaks, violates the human rights of the employee. I would suggest individuals, to have this written in the job appointment, as an agreement, that there should be no restriction on breaks during work.
guys, im not for call center job. however, it must be mentioned that everyone cannot do the job. it requires skills and patience to take and hear out the problems people. and that DEFINITELY is not everyone's cup of tea.
While call-centers have solved the problem of unemployment, have improved living standards & helped strenghtening the economy, it has brought in many physiological problems as shared by Subhash.
A person with an exp of 1 yr in call center can easily get Rs, 12-15000 p.m., besides having enormous growth opportunities. But one has go undergo huge amount of torment and agony. I have been working with one of the top companies in this business and have witnessed all the problems like back to back calls, skipping meals, insufficient time for personal life etc.
Life in a call center is robotic. Schedules are fixed and followed strictly. Its difficult for a person to take break even for nature's call. One has to work weather he is sick or suffering from pain.
However, inspite of all the nuisance, youngsters throng for interviews in Walk-ins or Job-Fairs. Its because there arn't jobs otherwise. A common BA/BCom graduate will not get a job paying as good, along with facilities like Gym, Meals, Transport.
Only thing that one can wish is the management of these companies become senstive to these issues and salvage these little soldiers who have resurrected the falling economy.
I agree at the amount of stress involved in this job that will sooner or later make the youth of the society sick, unable to relate properly to friends, relatives around, will take its toll on the happy married life of newly weds, and the fatigue and the body reaction to change of work schedule will affect the gross developmentof a stronger society. I feel there has to be a human touch to the job.
Its truly said that this privatisation is making a slave of us and we are not able to understand this fact.It also attracts the youth to make quick money and they are in a way or other distracted from their normal path of studies.The only mission of these firms is to mint money. But now its we to understand that is quick money the only thing in life and if yes then at what cost?
I read this article, i am really sorry for this guy. i am sure there would be many going thru this every day there. money is not the only thing in life at the end of the day a good time for urself is everything. these centres are just making the youth to work and do nothing else in life. our indian graduates must spend time on their studies and try get a job for what they have studied. answering for someones problem is not what we are for and this just kills our brain and frustrates us.
The work load surely is very hectic at these call centers. The Team leaders and Managers have only one thing in mind- to meet the targets! No matter how much u give them, they want u to do more. I have also faced awkward situations such as asking permission when nature calls. Constant monitoring by the softwares they install on our workstations besides the personal bugging of the supervisors makes one feel as if he is in a prison. I am glad that I have left my job at a call center. I wont deny the fact that it is the best means to mint money in a short time. But I must say nobody shud stay here for more than 3 to 6 months if he or she is here for money . I guess that helps one to pocket enough to fulfil the need for which he had entered this jungle. The cabs and meals are all just a very fine silver lining. The cabs gives u more tension than if one would opt to use his own conveyance since one has to depend upon the driver's arrival time and ofcourse his temperament. The meals they serve are usually "re-warmed" unhealthy junk food. Besides being tasteless, one barely gets enough time to have a satisfactory meal cos the Supervisors are constantly monitoring ur break time.
Where does young Subhash want to work? In a govt office - where tea breaks are longer than work schedules? Its about time he gets real. Not even 20 and already earning Rs. 7500p.m. What more does he want? Does he know how long the average doc-intern works? How long the average Acct Exec in an Ad Agency works? he'll be surprised. Subhash get real. Do you know how many people will hanker for that job - you just quit? And how big an issue it is abroad? Mark my works - you'll put in in your resume and make a big noise about it - when a potential interviewer asks you about it.
Grow up kid!!! This is the real world. Everyone has done the hard work - that you're making such a big deal about! Or maybe you'll remember this - when you have your first real job and are bent backwards trying to please your boss.
RE:get real!!!
by Sonal on Nov 24, 2004 04:53 PM Permalink
I completely agree with Sid.....Life is very precious. I have seen people so much frustated, unhappy, lifeless. As if there is no goal in life. Life is so special.....respect it. I agree it's one of the good way to earn bread and butter. Very good friend of mine was working with call centre for last 2 years......suddenly one day he was facing some problem with digestion. Ater one month doctor's discovered he was suffering from heart sinus..he is just 23 years. Heart surgery was performed after that. Now although he is well but can not live normal life. I know n-number of cases like this....Jist is life is precious. Do whatever satisfies uuuu. Everyday we do so many compromises...why to make compromise with ur health. I dnt categorize whether this is the good career option or bad. It all depends on u, how u feel abt it. :-)
RE:get real!!!
by Sid on Nov 19, 2004 03:26 PM Permalink
Next time be reasonable with your knowledge. U have no idea what's it like. I think u need to get the real picture
If u ever read the book "The monk who sold ferrari" u'll realise how precious life is when u make most out it.
