A Conspiracy Called Tata & Its Products... Tata the name implies quality...But sorry not in today's times... Tata thy name unprofessionalism... U take all their offerings in new technology domains...either be it Tata Indicom CDMA mobile...or Tata Indicom Broadband...Or Tata Sky... The organization stands for utter disregard for Consumer Satisfaction...The organisation is trying to capitilize on the brand name and market their products agressively but after the product is delivered it is the end of their strategy.... No after-sales service...Very rude ,unprofessional,damn-care attitude of Customer care people...
Will give an example..
For Tata Indicom Broadband service: I registered a not-working call on March 15th..just after days we installed the service..And till today the problem is unattended,Every other day we need to call & find out the issue and then every time we need to explain the problem to the new customer care executive & every time we get an assurance of the problem being solved the same day,we have been given some umpteen false promises of the technical person coming the same day & hoping the guy comes we need to wait for them...and what do we have here..the next day the customer care shouts at us saying that he is going to send somebody the next day & disconnects the call...This is going on endlessely & it has reached limits...
And i am planning to drag these guys to consumer court now..In India Consumers are always taken for granted...Consumer awareness is zero...We always have the "Chalta Hai & Adjust madi Attitude".. and these so called premium-brands (read Tata ) use this attitude of ours and take us for a ride.. ....) In other developed countries..if their is some fault in the product..even befor the consumer realises it the shop-owner or the product executive comes to ur place to replace the product or refunds the value.. Why dont we develop the same attitude..demand some professional service these so called professional run companies..
Also read the mail below to read the real story of Tata Sky...
RE:Unprofessional Service by Tata and Hathway Broadband companies
by MKS Mani on Apr 26, 2007 04:39 PM Permalink
I have also been a victim of TataIndicom`s dont-care-less attitude towards their broadband customers. I have switched over to BSNL`s Data One. Excellent service.
RE:Unprofessional Service by Tata and Hathway Broadband companies
by manoj kumar on Apr 26, 2007 04:41 PM Permalink
This is not true.. You may be an Exception ...I have been using thisconnection and never hada problem.There is a problem with every broad band since most ofthem are Over head fibre cables . A single cut can disrupt the connection
once you register the complaint you very welll get a service,i dnt know what has ahppened in ur case. i have got it every time. This is true even with BSNL, Reliance Airtel eetc etc. Many r Having bad experienec evben with these companies
going by the source i certainly feel an independent user like Manu sharma will not write such a detailed and long story with techie details.TATA brand and the comapny everybody know.u dnt make an attempt.. their image will not be tarnished..
RE:Unprofessional Service by Tata and Hathway Broadband companies
by B Subramani on Apr 26, 2007 04:44 PM Permalink
Dear Chetan I fully agree with you. They are capitalising the goodwill of TATA name. I had opted for Tata FWP a couple of months ago and I started getting excessive bills. When I pointed this out to them no one was there to hear me. I have disconnected the service out of sheer frustation. They also not returned my deposit amount of Rs.1000/-. This has led me to hate everything TATA including TATA Salt.
RE:Unprofessional Service by Tata and Hathway Broadband companies
by manoj kumar on Apr 26, 2007 04:51 PM Permalink
Subramani.. go to a Reliance customer and ask whats an excessive bnill.. they will tell? More over there is a processing time or refund of deposit whcih is 60 days in most companies case.. its not returned acroisss the counter when u disconnect
RE:Unprofessional Service by Tata and Hathway Broadband companies
by emani rao on Apr 26, 2007 05:14 PM Permalink
Take the instance of Tata Indicom services. When calls their call centre to report a problem first thing u hv to hear the billing data. billed unbilled paid, unpaid, future bills and what not. I was so fed up many times I hv cut the line without reporting the problem itself. It was disgusting. I feel it is sheer sadism to put on such tapes when somebody calls u to report a problem.
RE:Unprofessional Service by Tata and Hathway Broadband companies
by sasi kiran on Apr 26, 2007 05:24 PM Permalink
I face the same problem every time I have an issue with Tata indicom broadband. The routine is the same every time - I call up and register a complaint. I follow-up the next day for the status and they tell me that the problem has been solved and the complaint number closed, while in reality the problem is not solved. And they cannot re-open an old complaint so I will be given a new complaint number for the same problem that is not solved. The same thing next day, call up and take a new complaint number.
Having said that, I must admit that Tata indicom speeds are not bad at all. They deliver the speed that they promise.
RE:Unprofessional Service by Tata and Hathway Broadband companies
by Mita Sengupta on Apr 26, 2007 05:04 PM Permalink
I have similar unfortunate experience with Tata Broadband. The internet service is extremely unreliable and remains inaccessible for days together for which no rebate is even given despite being promised in writing. The most frustrating fact is that no responsible officer is ever accessible for redresseal of the customers' grievances. The call centre executives never divulge the contact details of the higher ups of the company. Perhaps they are under instructions to act that way. I even wrote several mails to the cgm Mr. Banik narrating my problems but he did not even care to acknowledge a single mail let alone take any action on my complaints. Being totally exasparated, I did not continue with Tata Broadband after one renewal. Thereafter, I opted for BSNL DataOne. The connection was given the very next day. I am with BSNL for the last five months. I found the service highly satisfactory at less than half the cost charged by thhe Tatas. I did not experience internet outage even for a single minute from the time connection was given to me. The private players are there only to squeeze money from the customers and harass them without giving them commensurate service.
