A Conspiracy Called Tata & Its Products... Tata the name implies quality...But sorry not in today's times... Tata thy name unprofessionalism... U take all their offerings in new technology domains...either be it Tata Indicom CDMA mobile...or Tata Indicom Broadband...Or Tata Sky... The organization stands for utter disregard for Consumer Satisfaction...The organisation is trying to capitilize on the brand name and market their products agressively but after the product is delivered it is the end of their strategy.... No after-sales service...Very rude ,unprofessional,damn-care attitude of Customer care people...
Will give an example..
For Tata Indicom Broadband service: I registered a not-working call on March 15th..just after days we installed the service..And till today the problem is unattended,Every other day we need to call & find out the issue and then every time we need to explain the problem to the new customer care executive & every time we get an assurance of the problem being solved the same day,we have been given some umpteen false promises of the technical person coming the same day & hoping the guy comes we need to wait for them...and what do we have here..the next day the customer care shouts at us saying that he is going to send somebody the next day & disconnects the call...This is going on endlessely & it has reached limits...
And i am planning to drag these guys to consumer court now..In India Consumers are always taken for granted...Consumer awareness is zero...We always have the "Chalta Hai & Adjust madi Attitude".. and these so called premium-brands (read Tata ) use this attitude of ours and take us for a ride.. ....) In other developed countries..if their is some fault in the product..even befor the consumer realises it the shop-owner or the product executive comes to ur place to replace the product or refunds the value.. Why dont we develop the same attitude..demand some professional service these so called professional run companies..
Also read the mail below to read the real story of Tata Sky...
