Amul is far better than any MNC, in the following aspect:
a) MNCs JUST INVITE QUERIES, by mentioning their email i.d's on their product containers, BUT NEVER REPLY TO OUR COMPLAINTS or SUGGESTIONS:
I have had this experience with Nestle Tomato ketchup, Horlicks and Ponds Powder.
See the difference:
I once wrote to Amul, complaining that their Srikand was not as they had declared on the container. I got a immediate "sorry" letter. Within a week, the local man came and replaced it.
It is not the money that matters. It is the concern for the customer, which is neccesary.
Re: Consumer care
by Shreepad Gandhi on May 23, 2017 03:31 PM Permalink
Dear S Ramesh. What you have written is partially true. But you have a valid point. Once I observed some unexpected texture in a Pilsbury cooker cake readymix. I called their customer care toll free number. The attendant apologized for my discomfort and insisted to not use the packet and assured that somebody would visit my house in Pune in 48 hours. And to my surprise the next day a Pilsbury representative travelled from Nasik to Pune at my residence, regretted for the disappointment, provided me with a new packet of same weight and also offered few packets of their new products as a complimentary gift. So some companies take customer satisfaction very seriously.
