Dear S Ramesh. What you have written is partially true. But you have a valid point. Once I observed some unexpected texture in a Pilsbury cooker cake readymix. I called their customer care toll free number. The attendant apologized for my discomfort and insisted to not use the packet and assured that somebody would visit my house in Pune in 48 hours. And to my surprise the next day a Pilsbury representative travelled from Nasik to Pune at my residence, regretted for the disappointment, provided me with a new packet of same weight and also offered few packets of their new products as a complimentary gift. So some companies take customer satisfaction very seriously.
