I had applied for a Job at Sitel & cleared the Interview Rounds for Telecaller & also got my Appointment Letter. But the very First Day that I joined there I was told that My accent was not as per the required Criteria & the trainer was not sure how I would make it through the training. After 2 Weeks of Hectic Training, I was told that although I had cleared all my rounds, But I was being failed for Slight indian Accent.I was asked to try again for new Batch & after some time when I( tried to give my resignation, I was again asked to wait for a fresh Batch. I told them that I did not have time to wait & resigned. Within a year of leaving The BPO, & starting as a Sales Executive, I was promoted to the Manager Level in another Indian Company.I just want to know that If the Trainer had known on the first day that I would not make it why was I cleared in the prelims & given appointment Letter. & the other more Important Question is how I was able to succeed in another Company. Are the Judgements taken Individuual with no second Opinion requirement ? Please enlighten me
RE:Job at BPO
by Rakesh Anand on Mar 18, 2007 04:08 PM Permalink
With regard to Sanjeev's case, I wish to state that many times, the selection procedure is flawed. There are many variables, the most glaring being that there is no consistency among the interviewers, i.e., the HR personnel. This may be due to inexperince, fatigue, meeting the numbers and/or partiality. Any of these reasons could lead to cases such as Sanjeev's. Having said that, I must remind Sanjeev that Sitel deals with processes outsourced from abroad, and he had the accent problem there. In the Indian company that he was selected to later, the accent would certainly not have been an issue. PS: I am a Voice and Accent Trainer.
RE:Job at BPO
by vantala abdullah on Mar 15, 2007 11:00 AM Permalink
May be the company personnel's are not well experienced.They might have given you the appointment before evaluating your skills.later on they realized that you might be needed more training.
RE:Job at BPO
by nirbhay kumar anand on May 10, 2007 12:13 PM Permalink
Dear Sanjeev, I read your Message, I am totally agree with you. I don't think so that BPO should be hot career option. I am with you
