With regard to Sanjeev's case, I wish to state that many times, the selection procedure is flawed. There are many variables, the most glaring being that there is no consistency among the interviewers, i.e., the HR personnel. This may be due to inexperince, fatigue, meeting the numbers and/or partiality. Any of these reasons could lead to cases such as Sanjeev's. Having said that, I must remind Sanjeev that Sitel deals with processes outsourced from abroad, and he had the accent problem there. In the Indian company that he was selected to later, the accent would certainly not have been an issue. PS: I am a Voice and Accent Trainer.
