Who the hell are these kiranas to dictate to the ordinary consumer whom to buy from? If I am spending from my own pocket, then **I** will decide whom I want to buy from, and no kirana should be dictating that to me. If the kirana wants my money, then he should offer me more value and make it worth my while. Violence has become the universal currency of the incompetents who don't want to offer enough to the consumer. You cannot dictate consumer loyalty through mob action and intimidation. That's why India is an underdeveloped country. Because those with least ability/value are able to dictate to those with most ability/value. You cannot dictate to me which restaurant to eat in, or which store to shop in, or which music to listen to, or which car to buy. If you want my money, then give me more value -- don't give me your kirana-dictatorship.
RE:Customer Matters First
by Srini Iyer on Oct 11, 2007 01:02 AM Permalink
I couldn't have said it better. Wake up, stupid politicians and stop your dictatorship.
RE:Customer Matters First
by Vikram sharma on Oct 11, 2007 05:57 PM Permalink
I agree with you cent percent, but don't find it the right reason to blame India, being under developed country, for it.
Where ever supper markets went, they faced the same problem. I know, the opposition of it in USA and in UK, for sure.
And, i guess, the way western countries are opposing call centers in India, we can easily conclude, if it hearts anybody, he or she is bound to cry.
Nevertheless, I agree with you on our right to spend our money on the place of our choice.
RE:Customer Matters First
by mary seven on Oct 13, 2007 06:35 AM Permalink
very well written! in a democracy consumers must have a choice. for centuries consumers have been exploited by the kirana-guys and its high time a better deal came to them- thru the big retailers. the model has already been tested abroad. there is no reason to wait or dither! except the bloody politics. sometimes i wonder whether its the boon or the bane!!!!
RE:Customer Matters First
by jomesh vinayak on Oct 11, 2007 10:01 AM Permalink
well the power lies in action and sanity. so efficaciousness lies in what we do . that is stop buying from these incompetent and still audacious kirana stores and supporting the economy by spending our hard earned money at worth while places .
RE:Customer Matters First
by Mohammad Ghasletwala on Oct 09, 2007 10:33 AM Permalink
What you have written though correct is of no use. Because the readers of this message are consumers like you and not the kirana store owners. You probably need to channelize your energy at right place. No offense meant
kirana shops and small merchants have been ripping off the indian consumer and the farmer for decades now. It's high time the face the heat and get some competition. Lower/competitive consumer prices end up creating disposable income for the middle class which in turn is a big engine for the overall economy.
RE:kirana shops and small merchants
by san man on Oct 09, 2007 03:37 AM Permalink
Exactly! When the prices of onions rise, then what are these crooked Left-wing politicians doing to provide price relief? Are they telling these kiranas to stop their price-gouging? Nope, because the politicians are corrupt cowards. The consumer matters more than the seller. My money, my choice, my right -- not yours, kiranas.
Whatever mistakes Reliance and other big company has made can be corrected. But they have to realy work hard on explaining people. Communist and other union leaders have twisted the topic so much and confused people. They are starting rally trying to show that they r poor and big company is looting them. The truth is exactly the opposite. They have made our market in fish market, no customer servie, operate on greed, no paying taxes, use black money. now big company is coming in to correct that. But they are doing dadagiri.. So public awarness has to be spread by these compny or media to explain that the mkt is very big for every one. Only thing will happen is it will bring competition and all shops will be survive on providing better customer service. At end consumer will be benefited immensly.
RE:Mistakes can be corrected
by tl cse on Oct 09, 2007 03:04 AM Permalink
I appreciate the reliance idea...but I am sorry for their poor planning....I support the private companies like reliance and walmart in retail bussiness becaz of two reason.. 1) farmers are not loosing their lives becaz of the middlemen 2)they bring fresh products to the market and they maintain standards in quality too
This is political issue.In Gr,noida where I live hardly 5% people may be visiting reliance for their daily needs.And these are the people who anyway did not buy from a local mandi.Earlier they were buying from mother dairy or other such shops which had shelves. So "poor sabziwala" customers are more or less intact.Secondly in competetive economy consumers are driven by price. People are buying from reliance since it sells cheap than the local subziwalas. Now if I am correct reliance is not manufacturing vegetables where they can have economy of scale and outpace smaller players. They are buying from farmers so does subziwala, so they are trading which is basically buy low sell high. And a farmer is not going to sell cheap because the buyer is Ambani, in fact he would try to get maximum from the BIG FISH. So after all this simple economics my question is, WHY CANT A SUBZIWALA COMPETE RELIANCE IN PRICE? LOOK, Reliance has a big staff,salesman,land,HR,Power bills,A/C,Upkeeping of showroom etc etc adding to their cost and ofcourse taxes of every kind since they sell organized.Now the local so called poor guy has no such COST and still he charges a few bucks more from us WHY? who is the real poor guy? Mandiwala or we the customer whom this govt & this lobby want to exploit to the maximm. Since the middleman lobby is united & they can cry louder hence govt think they can affect votes so rel is being shut so they can charge us whatever they want.let us decide where we want to buy.
Whenever the Reliance sees a business opportunity it starts putting a huge amount of investors money there. But it ends in the realization that they never become the top one in that segment. They dont have depth in any new business. They have to learn from Lakshmi Mittal who concentrated more on only the steel business and he became the no 1 in the world in steel manufacturing.. My opinion is the Reliance should put more money and time only in few core businesses...
Pioneer of Indias retail market Big Bazaar aka Big B with more than hundred stores all over india and more then hundreds in pipeline to target Tier 2 city.
Duo Bharti- Wal-Mart have announced their joint venture to create replica of Wal-Marts legendary success store around the globe.
AD Birla group has entered into Retails market business (MORE) and has announced opening of 100 stores in the county by the end of fiscal 2007.
Spencer, Subhiksha smaller players in retail market business has also opened their stores in Tier 1 city to fetch their share from Retail Pie.
Few days back I read one hording on the roads by Kishopre Biyani Big B quoting SAAL KE 3 SABSE SASTE DIN and I guess indeed turnout to be the most profitable days for Future group when I saw more then a KM long queue outside Big B stores and by unconfirmed source on that Big Bazar wind up the sale of more then 3 crore and half a million foot fall. Impressive isnt it?
Now comes to Ambus Reliance Retail, I dont think as of now they have declared any figure which could derailed monthly hisa kitab of your neighbor kirayana wala then why there is so much noise against Reliance store in the whole country barring few educated states.
