That was a nice one, though I find it a bit funny. Maybe he was unlucky to have a tough supervisor how had a bad day and showed it on him.
We do all wierd kind of part-time jobs here in UK. The difference is you get hourly pay. You do have to work you shift time and not allowed to take breaks. I recon when I was working in a firm, we had this quota for breaks. If you work 4 hrs , then 15 min break, 5 hrs -20 min break, 6 hrs -5 min and 7 hrs -30min break.!!!
Its kind of good abt this type of job and stuff coz , things will be done unlike in Indian govt offices, you can pop out whenever you need or come and sign and go home!
The moral is 'Time is precious'. If you waste time, believe me, its just you are wasting youself or showing your laziness. In this competitive world, its you and time. Either you work and someone gonna take your work.
Working at Call Centers is really tough and hectic.
To stay and grow in this industry you need to lead a proper deciplined life with proper time management.
A Call Center always expects you to answer to calls for eigth hours only and the total break time is 1 hours which is given in 15 mins/30 mins/15 mins schedule. So your total stay in your office is of 9 hours.
Apart from that you get a pick up and drop facility from your home to office which will take another 1 hour.
Any adult person needs 6-8 hours of good sleep.
So in toatl it is 18 hours out of 24 hours.
So you are getting 6 hours to refresh youself.
To recharge yorself the best ways are
1 hour of physical exercise
1 hour of listening to music
2 hours of watching movies
Remember you have to eat atleast 3 meals in a day.
Eat something heavy when you take your first meal. Eat someting lesser in you secong meal. Eat someting more lesser in your third meal or before going to sleep.
In most of the call center you get 2 days of holidays in a week. utilise those days socially.
As the article shows how sedulous call center job is. Though the sector is lucrative, the work one has to put in the grave timings is unfair when compared to remuneration. i suggest youngsters should ponder before launching their career at call center just for the sake of money.
FYI, Don't work in a call center. It'll kill you, day by day. B'cuz you gotta take calls without break constantly for 8 hrs. Things are same everywhere, so don't believe in any call center.
If you get the job in an Out-Bound call center then you will be the "Scapegoat". Never accept the offer from any call center which deals with out-bound call. But, if you get the job in an In-Bound call center then you will be the "Slave". Yeah! You can get 8K plus Incentives, but what about our health as well as mental strength ..?
Apart from that, they will change your product line at any time. immediately, they will put for a training program for the duration of one week and after that you gotta support that product. So you gotta be prepared for everything. It will kill you, gradually.
You will fall ill every now and then, you will feel lonelinees, you will feel uncertainty, you will feel like living without love, you will feel "I'm not on safer side", you will feel hollowness, to crown in all, you'll die very soon !!!
I owe you nothing and you owe me nothing. I beg you don't step in a call center. It is good for you as well as good for your life. Wish you all for a bright future !
I respect Zia Sheikh's article trying to lure people into the Call Centre industry.But to be frank enough Infowavz is an outbound call centre and the pressure at work at such a place is worse,if you do not meet the target you go home with tension,and come back to work again with tension of having to make sales!Is all that worth it!Its better to settle in for an inbound process at that rate or the back office which is pretty much relaxed.The article wherein the young lad mentioned he would never work in a call centre again is agreeable.Its only for the money people work for not anything else.Where growth is concerned its working smart not hard.Lot of politics and you got to be a good player at that and then leave the ball at your managements court else quit.Taking calls in the long run does cause a saturation point,i've seen severe cases of people suffering from laryngitis,food poisioning etc,and it does affect the health of the person.Team leaders,team coaches etc have no mercy on the associates,they treat them like slaves,lot of overtime is extracted with nothing extra being paid to the poor associate.The team leaders,team coaches etc get paid for doing no work at all!
well by the experience presented above, it does seems to be a tough job. But its also a fact that not whole indistry is the same. I have friends who have worked in call centres as part time of in summers , and they say it was a nice experience. True, call centres are not exactly "careers" but jobs, but hey, its also true that u have to slog a lot more even in some of the most glamourous jobs !! just think about the take-your-office-home thing when it comes to software engineers and managers, of example..
well i myself worked in 2 callcentre's for a good period. i never felt the pressure. maybe this subhash canot take the work load.
he was given the option and oppurtunity to work , not forced to work in there. Subhash himself signed the agreement. If he couldnt work live oncalls he should have worked backoffice or something.
A job is a job. it depends how u do it. yes i agree sometimes back to back calls are headache's but then its our job we have taken with our choice. so be it.
ppl think call centre jobs are jus going earnin money and coming and im sure subash must have thought the same thing. they do not take the work load and company under consideration. i hope they do understand. anyways thts for now. hope to see u guys soon.
