Well written article but there is another side to it. A lot would however depend on the demeanour of the customer in addition to the responsiveness of the sales person. Pls recall the paragraph which says the author was checking out how much he was being upsold when the sales person suggested an alternate pair of shoes and when the author was told he had a particular type of feet. One nasty, i-know-what-u-r-upto, u dont have to comment on my feet, kind of glance from the customer would most certainly have turned off the sales person. Point is a receptive customer is needed to bring out professionalism in a sales person. This is especially true in all point of purchase interactions in Bharat. When u read the article, is'nt there a sense of above normal politeness that is different from the kind we see here??
RE:The other aspect
by Sanjay Jamdade on Aug 06, 2007 12:06 AM Permalink
I do see your point of view that the customer was also very receptive.
However I have a point to make, how do you know in advance whether the customer is receptive or not? So the best policy for a sales person is to 'presume' that the customer is receptive and go about business of selling, however one can expect to see unresponsive customers from time to time. Over a period of time you can 'smell' a good customer from a distance.
Secondly the so called 'unresponsive' customer also begins to become 'responsive'!
That's when the pleasure of being a sales' marketing person begins!
