Well written article but there is another side to it. A lot would however depend on the demeanour of the customer in addition to the responsiveness of the sales person. Pls recall the paragraph which says the author was checking out how much he was being upsold when the sales person suggested an alternate pair of shoes and when the author was told he had a particular type of feet. One nasty, i-know-what-u-r-upto, u dont have to comment on my feet, kind of glance from the customer would most certainly have turned off the sales person. Point is a receptive customer is needed to bring out professionalism in a sales person. This is especially true in all point of purchase interactions in Bharat. When u read the article, is'nt there a sense of above normal politeness that is different from the kind we see here??
