Its not just nationalised banks but even so-called foreign banks lile Standard Chartered,Citibank,HSBC etc make you run from one call centre executive to another,who keep giving you oral "assurances" that things will be done.(the std phrase is "I assure you madam/sir....everytime someone parrots that I can feel my bile rising). Except that things are never done, not without at least 5-6 calls each time to a different person, until you are ready to explode and open an account with a nationalised bank.And they charge the earth for even simple services.At one of these foreign banks a Payable at par chequebook with 25 leaves costs Rs.375, and a debit card is charged Rs.100/yr for maintenance.What maintenance?!
With nationalised banks,at least you dont expect any great service and you know you will have to run around.
RE:Phone Banking
by arun shekar on Jul 18, 2007 04:55 PM Permalink
well no matter banks are national or multi-national, it ends up in the hands of Indians so are their quality of service. i really when Indian's gonna be really efficient at what they do rather than glorying their art of rote knowledge(mostly) which is greatly reflected by the service sector in India. Our education only teaches us what to think, not how to think.
