I hold a SBI credit card and I had an outstanding balance of Rs.6000.50. I dropped my ICICI cheque for 6001/= in one of their drop boxes 20 days ahead of the due date and forgot about it. Then I received a call from their call center executive telling that I haven't paid my minimum outstanding balance and I am going to be slapped with a late payment penalty and interest. After further probing (read as 10 calls atleast with SBI executives) I was told that my cheque was not cleared by ICICI for some unknown reason. Talking to ICICI I was told that hasn't come for clearing at all. After numerous interaction with SBI , one of their call center executive told me that the cheque has been rejected by SBI ITSELF and the reason shown in his system was "INVALID AMOUNT". After a big fight with them over phone they reversed my interest but insisted on paying my late payment fee of Rs.250/=. I immediately made a cheque for 6300/= and dropped. So, my sincere advice is as suggested by few friends here, round your outstanding to the nearest big number in 10s.
RE:RE:My experience with SBI cards
by Sharath Kumar on Jul 17, 2007 07:26 PM Permalink
This is a just a drama that SBI credit card (managed by GE) customer service does. I had a similar experience few months back. I made a payment of Rs. 20000 before due date and amount is also debited from my ICICI account. But my next month statement did not show it. When I called SBI customer support, they told me that credit card number I wrote on the cheque was wrong. I got a copy of cheque from ICICI and it was correct. Some goons from SBI kept on calling me for almost 2 weeks and that too 6 or 7 times in a day. Finally I wrote to their vice president with all the proofs and whole issue took almost 3 weeks to get settled. Never go to SBI for a credit card.
RE:My experience with SBI cards
by jailab eqbal on Jul 18, 2007 07:39 AM Permalink
never go to any credit card service provider all are standard chorterers and shylocks
RE:My experience with SBI cards
by Reviewer on Jul 17, 2007 09:03 PM Permalink
thanks for the info, anyway, i have the sbi card for past 8 months and havent used it a single time. No way I can trust our good old, good for nothing SBI.
