Vodafone for that matter is trying to make a faster track by their HAPPY TO HELP YOU slogan. But let the users try to contact Customer care toll free number 111 at least in Punjab where it is growing but should be prepared to spare 30 minutes to get connected. If they are successful they hear voice of Executive of which the slogan is prominent but conversation is inaudible because of jarring voices from behind probably ill equipped cabins of Call Centre and if they speak their speech is undecipherable because of the jet speed like Bullet trains of Japan. Still if you want some information the stock reply is our records are in the process of up gradation and hence no data is presently available of your called phone. We would suggest that the Mr Ghosh the Indian Chief should call one of such call centres and hear and experience himself. E-mails unlike the other leader Airtel and IDEA are never replied to. No wonder with the retiring VODAFONE miraculous ARUN SARIN things may not be that smooth in future unless they gear up. TV Kumar
RE:CELL PHONE SERVICE PROVIDERS ?
by India Awake on Jun 04, 2008 02:26 PM Permalink
Very right.. Not only Punjab.. Even Maharashtra and Goa circle.. have to dial atleast 10-15 times before getting through as error msg appears: call-failed, number busy. next to get an agent online is another long process. These companies try to wear a customer out.. But dont give up.. write a few emails to TRAI, consumer forum and the companies themselves.. Although it will take a long time you will finally succeed..
RE:CELL PHONE SERVICE PROVIDERS ?
by moni seth on Jun 04, 2008 02:59 PM Permalink
I am a Vodafone customr in Pune. I have been pretty satisfied with the services till now. I don't see how you r complaining about the Customer care. I have always been answered to & been given satisfactory responses.
