I had to accept a mobile phone a few years ago -- my children brainwashed me that I could not manage without it in this modern age. It really gets handy for remote calling and sending and receiving short messages. But,sir, I never ever tried to check how its calculator functions. Lately it so happened: I received an offer of listening 30 songs for Rs. 30/- a month. Instantly I ignored it, the way I ignored many such offers(?) before. Suddenly I discovered that the amount had been deducted from my balance. I contacted the number and told a vernacular speaking lady to put the amount back to my account since I am not interested in their songs. I made an SMS also to that number demanding my money back. Everything went in vain. I then called the 'customer care'. The customer care executive advised me to wait, when he would be connecting me to his supervisor. I waited patiently for quite some time and then there was 'engage' sound. I connected the customer care again, immediately. Again there was computerised voice and again many pressing of buttons and listening to her monotone. Then again came the voice of the live customer care executive. He wanted me to narrate my problem again, which I refused saying the solution was beyond his ability.I wanted to be put to his supervisor without any tricks and that I already had been kept waiting, but was not connected to their supervisor. I warned him that for Thirty Rupees I would be suing them. He said that it was a different person wh
RE:RE:FLEECING by mobile phone service provider.
by anup roy on Jun 04, 2008 08:10 PM Permalink
continuing my narration: He said that it was a different person I talked to earlier, and requested again to narrate my problem to him. I did it. He informed me that people who are doing that sort of thinks are not the part of the company, etc. Ultimately I received my money back.
