I had taken a trip from Strasbourg, France to Los Angeles, U.S.A in Lufthansa. My return journey was from Los Angeles to Munich and Munich to Frankfurt and then to Strasbourg. The time difference between the landing of the flight from Los Angeles at Munich and the connecting flight from Munich was hardly 30 mins apart. Therefore, I asked the Lufthansa personnel in LA whether I would be able to catch the connecting flight, what will happen if they reach late and also what will happen to my luggage?? They assured me that nothing will go wrong. The flight landed at Munich 20 mins after the scheduled time. And the connecting flight was waiting for me even though I was late by more than 5 to 10 mins. The moment the aircraft personnel saw me they called me by my name and said that they were waiting for me. I was the last person to board the aircraft. They were informed by the Lufthansa that I am arriving a little bit late bcos of their fault and had asked them to wait for me. I was surprised to hear it from them. I was also bothered abt my luggage. I stepped out of the flight and went to the baggage section to claim my luggage I was surprised to see my luggage which I expected would have been missed at Munich as the flight landed late. I am really amazed by lufthansa service
RE:International travel
by on Apr 27, 2007 10:47 PM Permalink
Have to agree with Suresh Pandey that you have missed the point of the article.
Once I used BA to reach Mumbai from Stockholm. Stockholm-London-Mumbai sector. The BA pilot of Stockholm-London flight missed his take-off time so he was put on hold till there is clearance. This guy got so upset that he started cusing in decent way to Swedish air traffic controllers and how useless they are for not offering him a take-off slot. We got take-off slot after about an hour. My connecting flight was about 1.30 hours after the scheduled arrival of this Stockholm-London flight but since it got delayed, of course they waited for me. BA made an announcement on Stockholm-London flight for 14 of us who had such connecting flight. As soon as we were out, we were take to the respective flight but wait, where is the luggage? It will be delivered when I realized that it won't come. At Mumbai, I realized that my luggage isn't there. I confronted with BA guy at Mumbai airport for compensation. After dilly-dallying for a while and looking at my anger, he politely said, Sir, no matter what you do anything, you won't get a penny. Its usually offered to only white monkeys... I was totally stunned at his reply but I realized the authenticity of his reply. My luggage arrived after 2 days and was given to a courier guy to deliver at my place. The courier guy used local and so he was stopped at check-naka. He was made to pay 500Rs to get the bag out so I had to suffer without my bag for 2 days, had to pay 500Rs to get my bag and the chocolates that I brought, half of them (about 5kg) went directly to the bin.
What lesson did I learn? Never fly with BA. Not only because of this incident but there transit visa for Indian nationals issue. I find it very uncomfortable to get transit visa just to pass through their airport when I am already paying their airport taxes. Thats very racistic...
RE:International travel
by yatrik raval on May 02, 2007 07:52 PM Permalink
Hey I disagree with you.....
I found BA quite good and very cooperative. I was flying Chicago-London-Mumbai and my transit time at London was only 40 mins. My flight from Chicago was 25 min late, to my surprize they had special arrangements for me and my luggage when I landed at Hethrow. A seperate fast security check lane helped me clear security in marely 3 mins and my next flight was waiting for me and few others like me. At mumbai I got all my luggage too.
