I had a bitter experience at Brussels, Belgium when my tickets, money and passport were stolen on Friday evening at Railway Station. I had all my passport copies and papers faxed to the consulate so that i can get the duplicate issued on Monday. With great difficulty and lot of push, i could manage to get the passport. The fees was USD 110/- Imagine a person losing all money and now to get the passport had to shell USD 110 ! Anyway, when i landed Mumbai Airport, the immigration officer refused to stamp the passport as he was surprised to see new passport with no visa. Height of Stupidity ! After half an hour later, his superior came and i was allowed to enter my own country.
If they are revamping the system, they should make online and connect all consulates / Regional officers etc so that one would not have to prove all creditentials again and we can feel that we belong to DEVELOPED INDIA , known for its Software knowledge.