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RE:Murthy's 5 steps for success
by on Aug 18, 2007 06:22 PM

I would say, the five steps if followed will directly or indirectly lead to Customer Satisfaction. If Customer Satisfaction is focussed, some of the moral values may be overlooked in the process and hence, stick to moral values, and customer satisfaction will follow.

Tarun N. Naik

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Murthy's 5 tips for success