Mr Arvind, Let me clarify, neither do i work for a BPO, nor an executive in an IT/ITES firm.... but its utterly embarassing to hear ur comments...just to give u a few facts...for entry level positions minimum criteria is 10+2 in voice based processes, however as u move up the criteria goes on increasing...what you have mentioned as "otherwise being unemployed all their lives" this process outsouring is attracting human resources from the most elitist b schools in india, and candidates with professional qualifications like CA, CFA an well as LLB's and if after all these credentials you still think they wudve otherwise been unemployed...mebe u should re think... and even if you hypothetically speak that mebe they wudve been "JOBLESS".its apalling that instead of commending the fact that as society v have been able to provide livelihood to n number of individuals...you wud b indulging in such a regressive thought process..and if this still dosent clariify my point..please log on www,bseindia.com is Bombay stock exchange check out the IT companies results...then go to their web site download annual reports and c how heavily dependent they r on human resources. thats all for n