no doubt the author must have told the hotel staff that he had come for a review write up. I am a frequent visitor to hotels in that area. When I visited Karim's, the Sheermaal- a traditional sweet naan (bread)was served by frying a refrigerated piece without defrosting (quick service). the chicken curry and chicken biryani was mostly the neck pieces and cold to boot! Karim's has become a victim of its own success. in fact the hotels next door- though not so well known- are much better.