Highly unrelated article for indian readers. Make us more frustating with fact that it cannot happen in India. Walk in to any show room or big mall also, you will find exact opposite to what mention in article. They are having billion customers so why should they care? We are having dirtiest culture in customer service. Only way to get your things properly & ontime is to hold merchant's payments.
You are too sceptic about India and Indian readers. It does not mean that if the roads are bad, you stop walking. In India, Professionalism is on steep rise, and I would say, We do employ perfect professionalism, total customer care and that too at no extra cost. We are selling Industrial Products, and I make a point that my personnels are total professional, humble, and really interested in customer. I know thousands of small size companies who can out-beat so called US/German/Japanese professionalism. All you need is receptive sense to see the professionalism.
India is a big country, and less educated, but then the professionalism is always there. Don't under-estimate the country.
RE:Unrelated Article
by sivaprasad surya mandalemula on Aug 09, 2007 04:55 PM Permalink
think of the situation where u are in the salse person position.
It is very disappointing to say that most of the services in India is extremely pathetic when compared to the customer service standard expressed in this article. Talking about indian govt.services, lesser said, the better!. It will cost India much more than multiple generations to bring those superb 5Ds to such excellent professional status.
RE:RE:Excellant article!
by kshitij divakar on Aug 03, 2007 01:30 AM Permalink
No Way ! Indian can do anything dear.They can do it in only 5D : 5 Days.
Well. Sincerely You are also the one who knows the fact, thinks out of the box. Author has just write down with his personal involvement like anyone can feel if he have been treated like that.
RE:Excellant article!
by Mahesh Thakur on Aug 03, 2007 11:46 AM Permalink
Dear Lawrence,
It does not mean that if the roads are bad, you stop walking. In India, Professionalism is on steep rise, and I would say, We do employ perfect professionalism, total customer care and that too at no extra cost. We are selling Industrial Products, and I make a point that my personnels are total professional, humble, and really interested in customer. I know thousands of small size companies who can out-beat so called US/German/Japanese professionalism. All you need is receptive sense to see the professionalism.
India is a big country, and less educated, but then the professionalism is always there. Don't under-estimate the country.
According to me any professional - right from Manufacturing/IT/Investment Bankers to Small-Scale Retailers/Vendors/Maids All require only 5 Ds. 1.Dedication (Devotion) 2.Duty 3.Discipline 4.Determination 5.Discrimination (of right from wrong)
This will rise the individual's respect and eventually the country's image.
Very good article. But it should have also listed down the behavior of unprofessional salespersons. It would help everyone relate with the article better.
Examples:
1.) It is difficult the get attention of unproffesional salespersons in crowded shops. They do not make any eye contact. I think making an eye contact and being always alert is enough. There is no need to go to each customer and ask if any help is required.
2.) An unproffesional salesperson does not have any knowledge about their prduct/services. The customers sense they are dumb very early and then do not believe in whatever they say.
3.) Unprofessional salesperson just care about selling their product. So if a customer is inclined towards a bad product, they will say all good things about that bad product. And never let the customer know the actual facts. This way, they may be able to make a sale once. But this is certainly not good in making long term relationship with customers.
