I personally feel that it will need drastic changes in education structure. Those who want to work in KPO will need to understand business processes, ERP/Transaction systems, Data mining, Computer tools like SAS/SPSS, solid understanding of probability, statistics and good communication skills. Colleges in India hardly teach these things. I doubt most of the professors/teachers have necessary skills. It is upto those companies who are benefiting from KPO to take some responsibility and help educational institutes mould their curricula to prepare students for KPO.
a fire broke in the ship the only way to put out fire was from outside since all the system failed how do you do it i have a solution all science should be taught to help eradicate poverty
I look forward to Part II, in which I hope the author will talk about the specific 'tacit' skill that can be imparted to those selected and the methodology for doing so.
I totally believe in above said article .I am sure that Indian Economy will definately surpass the chinese and other european economy in future.There are quite a few things which of course has to improve, but yes it will in future.
Thanks for the article. I agree to the point that India can be a KPO prince. Though my own research shows promising results in this area (it is in a ppt form so can't be shared here).
But to be a King there has to be a right culture which is missing so far in these next door small KPO centres. Look at the BPO culture. Unless and Until people are going to be satisfied with their work/jobs tacit knowledge is bound to shift places.
In the same breath, can Indian IT companies would continue to have the advantage they have had so far? well the answer could be found by listing the advantages.
Well in short you can't be the King if someone is setting a shop in your kingdom and reaping the benefits - so that is bound to happen....now the question is what is the share India gets -> $12bn or $5bn by 2010???
I fail to understand how the number of graduates out of IIT or IIM is related to India becoming a KPO king? This article is flawed and looks more like an advertisement for IITs than an article on KPO. Is the author trying to say that people who dont aspire for IIT/IIM or dont study in them wouldnt contribute anything to India? Success of India depends on entrepreneurs and sharp managers, which isnt dependent on IIT or IIM...but on the business environment in the country.
RE:Flawed article
by Ranjeet on Dec 04, 2006 01:49 AM Permalink
I too agree with this opinion. It's the business environment in India and not the sheer number of IIT and IIM graduates which will contribute to India being strong in KPO.
