I personally feel that it will need drastic changes in education structure. Those who want to work in KPO will need to understand business processes, ERP/Transaction systems, Data mining, Computer tools like SAS/SPSS, solid understanding of probability, statistics and good communication skills. Colleges in India hardly teach these things. I doubt most of the professors/teachers have necessary skills. It is upto those companies who are benefiting from KPO to take some responsibility and help educational institutes mould their curricula to prepare students for KPO.
