Hello Mr. Kamath, This is regarding a ICICI branch opening in rural area's commercial place (Shyamsundar,Dist-Burdwan,west Bengal).I don't have the concern person's name or contact address.I would like to give my commercial property for opening a ICICi Branch in above said place... Nilkanta Dan. 09257318010
Dear Mr. Kamath, first of all please accept my Greeting to you. I know that in Banking Industries ICICI Bank has brought a revolutionary concept.But the momentum has not been kept.A lot of inefficient proffessionals have joined the herds.This has brought several inefficiencies in the areas of customers satisfaction. I had been a HNI customer for the bank. But the unsatisfactory services have compelled me to shift my account to some other bank. The height of unsatisfaction is so much so that, I now developed a sort of bad taste of their services and a feeing of repulsion has already crept in my mind.My reasons are not unfounded. I have relocated from Mumbai to Gurgaon in the last week of December 08. I had requested for change of Address in both accounts( Savings A/C no. 000401046493 as well as my demat A/C.No.IN300183-13472996). The requisite procedures have been duly and properly followed as advised by the staff .The request have been made in the third week of Feb,2009. Although the change of address have been effected in my savings account although very late, the required changes have not been effected in my demat account. I have made numerous phone calls to the inefficient executives of the ICICIDirect.com at Gurgaon office(DLF branch).Every time I have to recite my plight to these guys and to my utter disappointment the desired result is missing from their menu of action.It must be born in minds of those who are at the helms of affairs that customer has only option
RE:related hr policies
by sujata on Jul 15, 2008 03:08 PM Permalink
Hello sir, this is sujata doing mba training from icici bank narela branch recently opened. I want to know what step u have taken to cater the rural markets.
SUB: BAD SERVICE EXPIRIANCE WHEN CALLED ON YOUR DESK AT CORPORATE OFFICE
Dear Sir, I AM ONE OF HNI CLIENT OF YOUR GROUP SINCE 4 YEAR YOUR PRODUCT & BOOQUET OF BENEFIT OF GLANCE IS GOOD BUT I AM REALY FEEL AS A CLIENT NEVER GETED ANY SINGLE BENEFIT FROM THAT SYSTEM IS HAVING LOTS BUG & IT I CANT ABLE TO EXPLAIN HERE IF YOU WISH & GIVE TELEPHONIC APOINTMENT THAN I ABLE TO EXPLAIN YOU THE SAME.
YOUR SYSTEM IS REALY GOOD EPRICIABLE BUT WHEN IT WORK REALY TRUTHLY ITHER NOT. I ALWAYS EVERY YEAR SENDING MAIL ON MY PERSONAL BANKING EXPIRIANCE SINCE LAST 3 YEARS MAIL RATED GOOD YOUR SYSTEM BUT SORRY TO SAY BY OVERCONFIDUNT YOUR SYTEM OF SERVICE QUALITY NOT WORK AS COMPARE TO LAST YEAR NEED AGAIN MORE TRAININGS.
& WHEN I CALLED SINCE LAST 2 DYAS AT YOUR DESK BY THAT WHAT EVER I EXPIRIENCE THE RESPONCE FROM YOUR DESK IT VERY SHEMFULL & NOT MATCH TO YOUR PROFILE OF CORPORATE IDENTITY.
RE:BAD SERVICE EXPIRIANCE WHEN CALLED ON YOUR DESK AT CORPORATE OFFICE
by chandresh shah on Mar 11, 2008 04:43 PM Permalink
after telephonic conversation with kamath desk with nessie & anagha i think your team realy not intrested talk with me i only demand one just 2 minuts apointment with elizabeth but i seeing both officer continuesly disconect my calls.
i hope you will do needfull for the same mr. kamath.
hello sir, i am abhishek agarwal a a/c holder in ur bank . i am facing many problem in opening my demat a/c. i have submitted my application for opening of my demat a/c on 20 oct 2007 agaist aknowledge no 9001848611 . bcoz of management careless ness i have recived my demat a/c no till today. firstly it is rejected by bombay bcoz some cat.. signature was missing. it came to pune branch(mantri house) but no one knows that it has been rejected. then i visit bandakar road branh,pune for details on 13/nov/2007 the relation ship manager mis nitu told me that bcoz of some signature it has rejected but she has forwaded it. then again i wait for 10 days but no response came to me .then again i visit back office(mantri house)on 1/dec07 then i recived information thet it is was not send uptil now to bombay.then i fired on manager shri krishna he say that i made it on an urgent basis and said on 2/dec/07 that it has been send but i was not send .they have send it on4/dec/07.then news come that bcoz of some frkin dates it has again rejected .then it again send .plz tel me what i do. i wanted my dmat a/c on a urgent basis but ur management crelessness made it impossible. i was planning to invest about 30000rs in share market.when market was at 17000-17500 but ma kkuch na kar sakha.tel me sir will icici securities pay my claim aginst my losses bcz frankly speking agar ma money invest karta to 4000-5000rs profit book kkar leta. ya fir shall i go for legal pr
Dear Mr Kamath Most of your employees-especially the young ones have no idea what banking is about.They promise a lot to customers,but their delivery is poor.Your bank is technoligically advanced,but a lot is depends on manpower which will make or mar a organisation.With your high turnover of manpower,it is more so needed.Few people like you at the top are good,but it needs to come down to sustain.Hope ICICI will focus more on teaching banking to employees-not only selling. Pl treat it as input not as criticism. Rgds
sir why your telecallers are more towards "gainning the buissness" instead puting forward all facts about your products. say for example while offering loan they will always hide some levies,ultimately emi will be more than what actually tald.it becomes a matter of dispute this unnecessarily increasing grivences and probably harming your esteem organisation. I humbaly request to make your marketing people more transparent.
