yes indeed they r slave ships.. i m working in one of the top BPO in india whose owner is india's richest person... The agents has to work 10:30 hours of shift and in dell process they have to work even more which is atleast 13 to 14 hrs a day in order to meet there targets and after finishing the shift the agents are told to stay for team huddle atleast for one more hour.. cab picks up 2 hrs before and it takes atleast 30 mins to 1 :30 hr to reach home again so if we add the total time in office it is round about 15 or 16 hrs.. it is really frustrating working in BPOs .. but since we dont have better option we r here. if BPOs wont change there working conditions especially working hours (hich should be 6 to7 hrs at the most)they wont get talent in the coming two or three years.
Software and BPO are nothing but volunteer slavery of US. It feeds the labor mentality in to the young minds of people of India. I believe that if this is the trend then there would scarcity of young entrepreneurship and finally India would turn economic Slave of US/West.
hi, today's question about BPO being a slave ship is of course agreed but not in full manner. somewhere we see that some people are really happy with the pay but the one who's looking for life has complaints. the intermidiate: we never got time to think over what we are doing. as contemporary old Indian, we followed the route as asses and worked our hand to the bone. there was no strategy created before accepting the BPO industry. no wonder everyone regrets. the agents promoted to manager has got the experience of taking but at pressure he comes down to his own roots. this leads to attrition. why is this industry in such a Hpye? because of the fact that it pays, but what? the same job done in US/UK without OT or abusement is payed 1,00,000 in INR. we get 10,000 in an average. the point of view from an Indian's perspective to US is high which inturn results into a lookdown on Indians. we need to overcome this aspect to enjoy the work that we are doing. even the government needs to understand that the Indians not be exploited. but the last thing to happen.
Man, i think salary sucks, you can only live a medicore life full of EMI's. Rest of the life you will be paying the money, who says they pay generously???? Working in nights, you dont have any social life whatsoever. A person works for 9 1/2 hours atleast, then 4 hours in the cabs. It is around 14 hours for the company then how can you expect a person to sleep at 12 in the afternoon. One day everbody will ruin his health except for the managers who work in the day for 8 hours and live on their own cars on office petrol.
Hi, I am working in the same industry for the past two years in which past one and half year experience comes from an international american call centre in gurgaon(convergys).Well I believed the same mentioned in the above article but no one actually believed it.finally i quit the job but could not find any other alternative as I had already wasted a major time of my career growing in this industry.As mentioned in the article they exactly need slaves who could be tied for 8-9 hours a day and speak non-stop.No one even cares if the person is hungry as he/she is working at odd hours.All the care is about customers.They want customers to be happy so their product grows and sells well.They dont care about employees.Every policy,rule is meant for customer.They want us to realise customers are god and treat them alike.However they dont realise that ever the employee is a person.
Not sure about all BPOs, but there's one on Spencer Plaza, Chennai which has a pretty good mask on. Though strong and robust and healthy from the outside, it has been witness to mass resignations of employees (30 in 2003, and 80 in 2004) because of management's bad behaviour / ill treatment. If that doesn't speak of slavery, what does?
I have 4 years of experience in the call center industry and now i have changed my industry to software as i found that i chose the wrong one....In the year 2001 when i joined the call center industry (spectramind), i was in high spirits and full of zeal...later i found that its nothing but a place of exploitation...I worked there for round 18 months & all i earned was weak health and frustrations....later i joined another industry where i worked for 10 months ,where not only i made the BPO process run excellently but later when i was hoping for my promotion, somebody else got it. Working all night shifts not only effects ur health but the experience is not counted anywhere ..more over working in call center is not looked with honour in our society which still thinks any one can join this industry ..which is true....
Thus in the end, its nothing but a store house of exploitation...where girls are exploited(physically) and guys fall into learning smoking and think that our society has changed into American society...
The comrades, for narrow selfish interests and an eye towards cheap votes, are once again at it to destroy any economic development in this god-forsaken land, otherwise thier very existence becomes totally meaningless - who needs the reds if thier bellies are full and their pockets full of cash? Maybe it would be better if India closed down all employemnt generating businesses and require mass starvation or suicide.
The conditions stated are perfectly true. I had been at an interview with a BPO having several international clients and promising high career growth which could lead one to their foreign land office visits too along with high income. But during my final interview, while I was getting grilled by one petty manager to the biggest one, I managed to sneak peek into the working conditions inside. Yes, the office was beautiful with all the basic ammenties that would make a peon sit as an officer, but there was also present gruelling resentment amongst the workers who were overburdened with task that even God Almighty cannot complete in an hour. Furthermore, they were tightened up by the superiors for not completing a task and as a punishment were been given more task to complete. Their work was monitored by camera 24 hrs a day by the so called HRD division people. It seemed as airconditioned Tihar jail. A God damn place to work in for some thousand rupees. Therefore, I am sitting in a foreign land and earning triple amount those people were giving and with relaxed hours and humane amount of work. This is ofcourse a brain drain but it had to happen in these conditions.
