This Incident highlights the Strength of the Detection System and not the weakness of the Security System. It shows unethical behaviour and not a technical or procedural lapse. This is not country specific, it is available for all societies. This threat is available for all customers and banks. The forester report has a tone of unnecessary urgency and zeal to downgrade the accolades and hard work put in by Indian companies to gather customer confidence and achieve remarkable process maturity. They also got the figure of 30% from the Magic Box without any way of telling us how they came up to this. India and Indians are serious about process maturity. Like in every field, there would be some companies ahead of others and emphasis would be on providing preventive controls to curb incidents like this. For Example: Websites with high level of Security can also be hacked by an enthusiastic hacker who digs out a new exploit. You have taken all known measures to safeguard yourself, but, you cant safeguard yourself against unknown vulnerabilities. Detection Systems can help you recover from such attacks in the fastest possible time.Don't be unfair to those who have been working hard.
The articles gives a feeling that the theft mainly occured after some customers gave away their pin numbers. The call centre emloyee may have asked for it but it is very difficult to assess whether he really asked or not. In such a circumstance the agency which has predicted a loss of 30% BPO business to India is just sensationalising the issue. Or is it the media which is snesationalising the issue by printing the half truth as usual? No mention about the business the certifying agency is going to lose?
hi, this theft could happen anywhere in the world. Moreover one can not expect that what happens in whole world does not happen in india. The research is simply blowing things out of proprotion and it is trying to thrive om public fear. Vivek
Incidents like these I'm sure would hapen even if the call center was handled in the US or handled by the bank themselves. The difference is the legal system and how the issue would be handled. It is very important fro the Indian BPO industry perspective to handle this case in a swift and acceptable manner. This would on the contrary increase our credibility as a BPO nation.
