I am backed by an experience of 47 years in Indian big Industrial houses like BIRLAS, ESCORTS - FORD, DLF, BHUSHANS & ISPAT INDUSTRIES LTD. I need an opening in back office operations of BPO/KPO. Kindly get me information over my email ID vijay_sanger2003@yahoo.com and I shall forward my resume.
Hi this is Mayanand, i completes my degree(B.A) & also P.G.D.C.A. So I have interest to join in IT & BPO sector.Give currect information for above mentioned my fellings
hi htis is vinay i got 1 problem so please slove my problem can you please tle the i want to the difference between IT & ITeS. i will be waiting for your reply
RE:i want to the difference between IT & ITeS
by vinoth kumar on Nov 28, 2007 08:46 PM Permalink
IT means Information Technology(software development and maintenance) ITES means IT enabled services eg BPO customer service, medical billing service
MY name is Anjana Saini now im working with Pvt.Broking Firm, .Now im looking for a job in a BPO company. I have Work Experiance of 3.5 years in the same feild
CURRICULUM VITAE VINOTHKUMAR CHANDRASEKARAN PASSPORT NO: F7108067 CURRENT VISA STATUS : B1-BUSINESS VISA VALIDITY: (DEC 5TH 2006 TILL MARCH 5TH 2007) EMAIL : v4vinoth2002@yahoo.com CONTACT ADDRESS IN FLORIDA : VINOTHKUMAR CHANDRASEKARAN (VINNY) C/O - MS. VIVIAN MILLS %u2013 NO.601 ROSERY ROAD, NO.4752, Largo, FLORIDA %u2013 33770, USA CONTACT # IN USA FLORIDA -1-727-564-7064 AND CONTACT PERSON IS VIVIAN MILLS CONTACT # IN CALIFORNIA 1- 408-238-1647 AND CONTACT PERSON IS LATHA CONTACT ADDRESS IN INDIA: ADDRESS: B 12,NO 8 ,NAVEEN SUNDARAM FLATS, 9TH STREET,NANGANALLUR,CHENNAI, TAMIL NADU,INDIA EMAIL : v4vinoth2002@yahoo.com and anuvin18@rediffmail.com 91 PHONE : 044 - 22324280 %u2013 CHENNAI,INDIA - CELL :9840921871 MY CELL# IN USA FLORIDA -1-727-564-7064 AND MY CELL# IN MAURITIUS : 230-799 8718 TOTAL U.S. MEDICAL BILLING EXPERIENCE : 3 YEARS and 7 MONTHS CURRENT LOCATION: I AM WORKING IN FLORIDA USA WITH A MEDICAL BILLING CONSULTANT OF MY CURRENT EMPLOYER IN MAURITIUS NAMES OF COMPANIES I WORKED : DESIGNATION NAME OF THE COMPANY TIME PERIOD ASST %u2013MANAGER %u2013 BILLING AND AR OPERATIONS NIBBANA HEALTHCARE LIMITED : CYBERCITY - MAURITIUS MAY 2006 %u2013 PRESENT TEAM LEADER %u2013 BILLING AND AR GREENWAVE HEALTHCARE TECHNOLOGIES,(other name Efficensmd solutions) KOLKATA %u2013 INDIA APRIL 2004 %u2013 APRIL 2006 FTE (BILLING DEPT) VISION HEALTHSOURCE INDIA PVT LTD( A PEROT SYSTEM CORP.) %u2013 CHENNAI - INDIA JULY 2003 %u2013 APRIL 2004
MEDICAL BILLING SOFTWARES KNOWN : G.E. CENTRICITY, RAINTREE, MEDICAL MANAGER, IPA MANAGER , MEDICAL MANAGEMENT 2000 PLUS, MEDMASTER. DIRECT CLAIM TRANSMISSIONS : I USE TO TRANSMIT ALL THE MEDICARE CLAIMS (MCARE837.TXT FILES) VIA MODEM LINES DIRECTLY TO MEDICARE. AND ALSO I WORKED ON AVAILITY.COM FOR TRANSMITTING (BLUE.TXT FILES)CLAIMS DIRECTLY WITHOUT CLEARING HOUSE TO ALL THE COMMERCIAL INSURANCES WHO ACCEPTS ELECTRONIC CLAIMS. CLEARING HOUSE I WORKED : MCKESSON, GATEWAY EDI MEDICAL BILLING KEY SKILLS:
Patient Demographic entries, ICD 9 AND CPT code entries (Charge entry) EOB Payment and denial postings. AR-CLAIMS Followups with insurance companies Denial analysis and refiling as appropriate Paper and electronic claim filings Electronic remittance and rejections follow-ups and taking necessary actions on the same.
QUALITY CONTROL - AUDITING CHARGES, PAYMENT POSTINGS AND DEMOGRAPHIC ENTRIES OF MY TEAM ,FILING & REFILING CLAIMS(ELECTRONIC AND PAPER)(HCFA 1500 & UB-92), EOB DENIAL ANALYSIS,CALCULATING COLLECTION PERCENTAGE REPORTS (CLIENT WISE) AND AR DAYS REPORTS,CALLING INSURANCE COMPANIES, AR-MANAGEMENT/FOLLOWUPS(ONLINE,TELEPHONE),SENDING PATIENT STATEMENTS, FAXING CLAIMS ALONG WITH NECESSARY DOCUMENTS LIKE PROOF OF SERVICE BY MAIL & LETTER OF REPRESENTATION,OPERATIVE REPORTS,UPDATING FEE VALUES IN DATABASE AS PER OMFS AND FOCUS NETWORK RATES,MONTHLY PAYMENT REPORTS TO PROVIDERS,QC AUDITING,CLIENT INTERACTIONS,PEOPLE MANAGEMENT & ACTIVE TRAINER FOR MY TEAM MEMBERS.
HANDLED ONCOLOGY,CARDIOLOGY, PLASTIC SURGERY,RADIOLOGY (MRI & CT) CLAIMS OF NEUROLOGY, OPHTHALMOLOGY, INFECTIOUS DISEASES SPECIALITIES. HANDLED WORKER'S COMP CLAIMS FOR CALIFORNIA STATE. Secondary claims filing in timely manner. Maintains a working knowledge of third party payor contractual requirements. Claims-Follow-Up: Unpaid claims are typically sorted by financial class order. Running AR Reports and sorting out the 31-60,61-90,91-120,and 120 days claims. Submitting COLLECTION PERCENTAGE REPORTS (CLIENT WISE) AND AR DAYS REPORTS. Analaysing Claims with DAYS IN AR AND giving more priority to higher dollar claims & older claims. Training junior associates and new team leaders and team members on billing and calling procedures. SCOA is our company%u2019s own insurance so we use to help adjudicating claims also through IPA MANAGER. I AM HANDLING MEDICAL BILLING OPERATIONS IN FLORIDA, USA AS A MANAGER FOR THE LAST THREE MONTHS - I USE TO VISIT ALL MY 13 CLIENTS(CLINICS) EVERY WEEK AND SUBMIT WEEKLY PRACTICE REPORTS LIKE NO OF CLAIMS RECEIVED PROCESSED AND ELECTRONIC AND PAPER CLAIM TRANSMISSIONS STATUS AND I WORK WITH CLIENTS VERY CLOSELY AND I RESPOND TO ALL THEIR CALLS, AND GIVE BILLING SUPPORT, AND IN GENERAL I WORK HARD FOR STREAMLINING THE US BILLING OPERATIONS AT FRONT END. FOR EXAMPLE I PREPARED FRONTOFFICE CHECK LIST AND PASTED NEAR FRONT OFFICE STAFF IN DOCTORS OFFICES AND IT REDUCED THE SIZE OF MISSING INFORMATIONS WHILE BILLING, AND I MAKE APPOINTMENTS AND I MEET MY DOCTORS EVERY TUESDAYS AND RECORD THEIR QUERIES AND CONCERNS AND SUGGESTIONS AND I TRAIN MY BACKOFFICE BILLERS. I TRANSMIT HEALTHCARE CLAIMS IN HIPAA SPECIFIC FORMATS I MEAN 837 FORMATS TO MEDICARE AND COMMERCIALS DIRECTLY WITHOUT CLEARING HOUSE ALSO I HAVE EXPERIENCE IN TRANSMITTING THEM VIA A CLEARING HOUSE IN DIFFERENT SOFTWARES AND TO RECEIVE AND REVIEW 835 FILES AND POST THEM IN LESS THAN TWO MINUTES EVEN A BIG CHECK WORTH 85000 CAN BE POSTED IN TWO MINS VIA ELECTRONIC REMITTANCE FILES, AND I CROSS CHECK 276,277 FILES EVERYDAY AFTER CLAIM TRANSMISSION. 837 %u2013 HEALTHCARE CLAIMS SUBMISSION; (example mcare837.txt) 835 %u2013 ELECTRONIC REMITTANCE OR EOBS (ex : remit.txt) 276 %u2013 CLAIM STATUS RESPONSE FROM CARRIERS (ex : reject.txt) EDUCATIONAL BACKGROUND: Course Name of the Institution Aggregate 10th ST.ANDREWS HR SEC SCHOOL 82% 12th ST.ANDREWS HR SEC SCHOOL 84% B.SC (CS) SRI RAMAKRISHNA MISSION VIVEKANANDA COLLEGE,MYLAPORE,CHENNAI,TN,INDIA 75% CMIS (CERTIFIED MEDICAL INSURANCE SPECIALIST) PRACTICE MANAGEMENT INSTITUE - PMI (UNDERGONE SELF STUDY COURSE AND COMPLETED EXAMS) WAITING FOR RESULTS
PERSONAL DETAILS : Father Name : S. Chandrasekaran Occupation : Section officer, Secretariat, Chennai fort St. George, Tamil Nadu, India Mother%u2019s name : Usha Chandrasekaran Occupation : H.M %u2013 A.N.M. SCHOOL, ULLIYAMBAKKAM- Tamil Nadu, India My Date of Birth 22nd May 1983 My Marital Status Single My Nationality : Indian My Picture :
Reference : 1..Ms. Liza Suarez VP %u2013 MEDICAL BILLING OPERATIONS, EFFICENSMD SOLUTIONS, BURBANK, CA - CONTACT NO : 1-818-848-0707 2.Mr.Jaywant Nitturkar, Director Medical billing operations, EFFICENSMD SOLUTIONS, BURBANK, CA - CONTACT NO : 1-949-394-2383. 3 & 4 Nancy, Miranda and Evelyn Acquino : EFFICENSMD SOLUTIONS, BURBANK, CA - CONTACT NO : 1-818-848-0707
I Hereby request you to kindly consider my service for suitable assignment in your esteemed concern. Place: Date : (C.VINOTH KUMAR)
Please look at the details and let me konw the required.
CURRICULUM VITAE ANUBHUTI TIWARI
Address: , Reading, Berkshire, RG1 3NN, U.K E-mail: upai@rediffmail.com; savi909@rediffmail.com, anubhutitripathi@hotmail.com Telephone: 07897425522 Nationality: Indian National Insurance No: SC Authorized to work in the U.K: Yes
PROFILE I am a focussed professional, used to exceeding expectations in terms of targets and role. I am cool under pressure in a competitive environment and am able to present and motivate others: Competent in making intelligent decisions and happy to assume responsibility for them. A hard working, result oriented techno-commercial, self-motivated achiever with over 4 years of varied experience in Customer service/ Sales/ Business Development/ Operations in the fields of Fashion Retail / IT Services. Determined, dynamic and reliable team worker. Focus enthusiastically on all assigned duties in order to achieve the high standard I set myself. Always keen to learn new skills to improve my work.
SUMMARY OF QUALIFICATIONS
%u2022 Working as Sales Executive with Orthus Ltd. %u2022 3 months experience in Software Assurance & Asset Management with Microsoft at TVP Reading UK ( through Quantum Insourcing) %u2022 %uF020%uF033%uF020 months experience in sales with QuantumTm . %u2022 1 year 3 months experience in telemarketing with QuantumTm ( IBM, MircoSoft, TomorrowNow, Symentec, ChechFree). %u2022 2 years of experience in retail with Co-op Retail store a duty manager. %u2022 2 Years of experience in garment export house and customer services (international buyers) %u2022 Over 1 year of experience in ERP with ERP Advantages as office coordinator %u2022 Self starter, honest team worker & strategic thinker with ability to design and execute business plans %u2022 Superior communication & interpersonal skills - ability to work with all level of staff %u2022 Computer Skills: Microsoft Office 2000 (Ms Word, Ms Excel, Ms Access & PowerPoint) and Internet, Database ( Siebel, Sage(Act), Quanta, Salesforce.com)
From past experiences, both in and outside of work, I have developed a high level of communication skills and strong staff and client relationships. I see myself as an innovative and resourceful person, with an ability to adapt to new situations quickly and efficiently through determination and a willingness to learn. I am a good team member, with a fun personality and good motivational skills and have a courteous and pleasant telephone manner.
Employment History
Working with Orthus Limited as Sales Executive Duties Included:
%u2022 To consistently achieve Sales targets and maintain minimum standards as set, maximising revenue and profitability. %u2022 To canvass and introduce new security services and to service existing clients within the category/area/ of responsibility. %u2022 Achieving stretching new business targets whilst maintaining existing client revenues. %u2022 Any other duties as defined by Management Team. %u2022To be receptive to training, and committed to enhancing personal knowledge and skill. %u2022 Ensure that departmental activity levels are achieved. %u2022To maintain accurate and up-to-date system records of all customer accounts. %u2022To ensure that all sales calls/customer service calls are carried out to the highest level of. professionalism in accordance with departmental practice. %u2022To consistently achieve targets and maintain minimum standards as set, maximising revenue and profitability. %u2022To endeavour at all times to improve commercial knowledge of your territory by observation, discussion and reading. %u2022To maintain a high level of accuracy on all completed documentation in line with company standards.
Worked with Microsoft Ltd.,Campus, Thames Valley Park, Reading, RG6 1WG as Software Assurance & Asset Management Advisor ( through Quantum Insourcing).
%u2022 Contacted CIO%u2019s, IT Managers and Finance Directors from Siebel 7 customer database, consulted with DM on Piracy, Asset Management & Licensing programmes adding opportunities into pipeline. %u2022 Compared license reports and Agreement records before consultation call to identify shortfalls on unlicensed Desktops, Servers and Client Access Licenses from suspect database. %u2022 Emailed out an automated audit tool to DM to obtain a real time environment snapshot of current product usage, this was returned back for analysis and any shortfalls allocated to a Microsoft Partner Account Manager. %u2022 Identifying opportunities to generate pipeline. %u2022 Chasing pipelines and closing sales.
Quantum TM, Reading - August 2004 - August 2006 Position: IT Marketing Executive, Shadow Team Leader, Customer Service Representative and Receptionist.
Job Role: During my time at Quantum tm, I have worked on behalf of different IT companies. These included IBM, Sun Microsystems and Cable and Wireless. I had to learn about their portfolio of products and learn the various technical terms associated with them. Whilst working on behalf of Cable and Wireless, I took technical support calls particularly associated with the launch of BullDog Broadband.
I have had to cover for Team Leaders, looking after various teams when they were away. This included running reports, monitoring KPI's, making sure the team was motivated and that time sheets were appropriately filled in and passed on to the Finance Director. At Quantum tm, you have to average 2 %uFFFD hours per day on the phone, make 80 call per day, speak to 15 Decision Makers per day and generate 0.5 Leads on your Campaign per day, (Target varies depending on the Campaign). I have consistantly averaged 3 Leads per day and I regularly receive weekly and monthly bonuses for my high level of achievment.
I was selected by management to be part of the Quantum Work Improvements Committee, with the results helping to shape the future of a growing and developing business. I was also on the Employee Works Forum representing the views of full time employees of the company to voice their concerns and points of view.
The committee's aim was to initiate a series of employee questionnaires about the working environment within quantum, such as pay, employee benefits, Seating, IT Hardware and Software, training and management style.
Duties Included: %u2022 General administration, %u2022 Answering main phone lines and re-directing calls to relevant staff. %u2022 Making Business to Business calls, %u2022 Training new employees, %u2022 Making closed-loop calls, %u2022 Profiling Organisations from within my Database, %u2022 During one of my campaign's (IBM - Microsoft Attack) I generated pipeline deals, worth in the region of %uFFFD2,215,800, with a Return On Investment for IBM x 38. %u2022 Enterprise Mapping, I spent 3 Months providing extensive information regarding this campaign, this included finding out the complete organisational structure, and how each division and department work. I did this for Halifax Bank of Scotland, Royal Bank of Scotland, JP Morgan and Dresdner Kleinwort Wasserstein. This was then followed up by detailed reports on each organisation.
I have been in retail management for over 2 years, and have gained a wealth of knowledge and experience in the trade. I first started in Leisure and then move on to convenience until I found myself in the pet trade which has been for the last four years. Although I have enjoyed my time in the industry, I wish to move away from the pet side of retail as my main passion in my work is customer service and stock flow/control, as well as normal management duties.
Co_Op Retail Store: I joined the company as an Sales Advisor at the Whitlly Wood Branch of Co_Op Store, shortly there after became a Duty manager. I have also worked in various stores around the Reading area. I have been involved in major store re-fits, and have run large turnover stores for short durations of time whilst new management teams were being established. I have join the company's fastrack programme. It was intensive course on all aspects of the business. The main focus of the programme was to demonstrate our retail and commercial skills by choosing one aspect of own store and improving it. It included both practical and written study. My duties included:
Customer Service Reporting to the Store manager, Area manager and Regional Director Meeting all key performing indicators such as sales targets, controlling usage/waste, staffing hours and stock accuracy/integrity Stock Control Ordering and Minimum controlling Livestock Husbandry Planogram integrity Completing Promotional changes POS and Pricing Leasing with supplier reps Staff Rota planning Recruitment Training and Developing Holding Investigatory and Disciplinary hearings Cash and Banking Loss Prevention Security Ensuring Health and Safety requirements are met Organising local events to promote the store and company image
Worked with ERP Advantage Ltd, Noida, as an Office Coordinator with Sales team (June 1999- July 2000). Was stationed at, Noida Branch
Job Description %u2022 Selling ERP Solution and maximizing the sales %u2022 Talley-Marketing of ERP solution. %u2022 Building relations with employees and cooperates
EDUCATION
1. Professional: %u2022 Masters in Business Administration from Thames Valley University United Kingdom . Specialized in International Marketing and Strategic Marketing %u2022 Dissertation topic: Trust between customers and online transacting companies, (International and strategic Marketing).
2. Scholastics: %u2022 Gradua ted with Bachelor of Arts from Delhi University ( 1999 - 2002) %u2022 Intermediate and High School from (M.P)
3. Diplomas: %u2022 GNIIT Three year diploma in software programming involving projects like video library, payroll management by using front end tool and using database at back end, course involves ( C , visual basic, UNIX, Microsoft office applications using Access as database, Sybase, visual java).
My name is Panchsheel Chaudhary. I am 49 year old. I am a commerce graduate & I possess good computing & typing skills. I am a good Office administrator. Can I get a Job in a BPO & of what kind?
My name is Trupti, I am working for pvt. firm for 10 years, now I want to joint BPO sector, I will prefer if there is any data entry or processing job in bpo? Do we need special training before joining BPO?
dear sir my name is Naveen,I complete my B.com in 2005. Presently I am working in India centre as a Library & front office assistant, Now I am looking for Bpo sector, My typing speed is 25wpm
RE:bpo
by Stephen abilash on Jul 29, 2008 11:27 AM Permalink
IN TODAY'S competitive world of business, gaining efficiency and staying profitable have become the corporate mantras. Most international law firms based in the US and Europe is taking the Legal Process Outsourcing (LPO) route to be lucrative. Several international law firms, legal departments of large corporations and also state and federal government agencies are increasingly outsourcing their legal work to India to reduce cost and increase efficiency; India's legal services are affordable and efficient. Preparation of pleadings, docketing, proof-reading, transcription of recorded documents, litigation support and research, case studies and law firm marketing are various avenues of work that are being outsourced to India. Outsourcing legal work to India costs up to 80 per cent less than the cost of using the services of American law firm's .The advantage of the time zone, availability of English speaking attorneys and familiarity with common law doctrines attract foreign firms. Indian attorneys, Graduates with US/UK qualifications in Legal fields are sought after. International attorneys are impressed not only by the labor cost differential, but also by the quality and speed of work done. Most LPO outfits in India are reported to be staffed 24/7, research analysts have concluded that its overall benefits have tremendously boosted business. The LPO business will soon become a mainstream practice for many attorneys and Graduates in India. Professionals with Indian law degre
