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CURRICULUM VITAE ANUBHUTI TIWARI
Address: , Reading, Berkshire, RG1 3NN, U.K E-mail: upai@rediffmail.com; savi909@rediffmail.com, anubhutitripathi@hotmail.com Telephone: 07897425522 Nationality: Indian National Insurance No: SC Authorized to work in the U.K: Yes
PROFILE I am a focussed professional, used to exceeding expectations in terms of targets and role. I am cool under pressure in a competitive environment and am able to present and motivate others: Competent in making intelligent decisions and happy to assume responsibility for them. A hard working, result oriented techno-commercial, self-motivated achiever with over 4 years of varied experience in Customer service/ Sales/ Business Development/ Operations in the fields of Fashion Retail / IT Services. Determined, dynamic and reliable team worker. Focus enthusiastically on all assigned duties in order to achieve the high standard I set myself. Always keen to learn new skills to improve my work.
SUMMARY OF QUALIFICATIONS
%u2022 Working as Sales Executive with Orthus Ltd. %u2022 3 months experience in Software Assurance & Asset Management with Microsoft at TVP Reading UK ( through Quantum Insourcing) %u2022 %uF020%uF033%uF020 months experience in sales with QuantumTm . %u2022 1 year 3 months experience in telemarketing with QuantumTm ( IBM, MircoSoft, TomorrowNow, Symentec, ChechFree). %u2022 2 years of experience in retail with Co-op Retail store a duty manager. %u2022 2 Years of experience in garment export house and customer services (international buyers) %u2022 Over 1 year of experience in ERP with ERP Advantages as office coordinator %u2022 Self starter, honest team worker & strategic thinker with ability to design and execute business plans %u2022 Superior communication & interpersonal skills - ability to work with all level of staff %u2022 Computer Skills: Microsoft Office 2000 (Ms Word, Ms Excel, Ms Access & PowerPoint) and Internet, Database ( Siebel, Sage(Act), Quanta, Salesforce.com)
From past experiences, both in and outside of work, I have developed a high level of communication skills and strong staff and client relationships. I see myself as an innovative and resourceful person, with an ability to adapt to new situations quickly and efficiently through determination and a willingness to learn. I am a good team member, with a fun personality and good motivational skills and have a courteous and pleasant telephone manner.
Employment History
Working with Orthus Limited as Sales Executive Duties Included:
%u2022 To consistently achieve Sales targets and maintain minimum standards as set, maximising revenue and profitability. %u2022 To canvass and introduce new security services and to service existing clients within the category/area/ of responsibility. %u2022 Achieving stretching new business targets whilst maintaining existing client revenues. %u2022 Any other duties as defined by Management Team. %u2022To be receptive to training, and committed to enhancing personal knowledge and skill. %u2022 Ensure that departmental activity levels are achieved. %u2022To maintain accurate and up-to-date system records of all customer accounts. %u2022To ensure that all sales calls/customer service calls are carried out to the highest level of. professionalism in accordance with departmental practice. %u2022To consistently achieve targets and maintain minimum standards as set, maximising revenue and profitability. %u2022To endeavour at all times to improve commercial knowledge of your territory by observation, discussion and reading. %u2022To maintain a high level of accuracy on all completed documentation in line with company standards.
Worked with Microsoft Ltd.,Campus, Thames Valley Park, Reading, RG6 1WG as Software Assurance & Asset Management Advisor ( through Quantum Insourcing).
%u2022 Contacted CIO%u2019s, IT Managers and Finance Directors from Siebel 7 customer database, consulted with DM on Piracy, Asset Management & Licensing programmes adding opportunities into pipeline. %u2022 Compared license reports and Agreement records before consultation call to identify shortfalls on unlicensed Desktops, Servers and Client Access Licenses from suspect database. %u2022 Emailed out an automated audit tool to DM to obtain a real time environment snapshot of current product usage, this was returned back for analysis and any shortfalls allocated to a Microsoft Partner Account Manager. %u2022 Identifying opportunities to generate pipeline. %u2022 Chasing pipelines and closing sales.
Quantum TM, Reading - August 2004 - August 2006 Position: IT Marketing Executive, Shadow Team Leader, Customer Service Representative and Receptionist.
Job Role: During my time at Quantum tm, I have worked on behalf of different IT companies. These included IBM, Sun Microsystems and Cable and Wireless. I had to learn about their portfolio of products and learn the various technical terms associated with them. Whilst working on behalf of Cable and Wireless, I took technical support calls particularly associated with the launch of BullDog Broadband.
I have had to cover for Team Leaders, looking after various teams when they were away. This included running reports, monitoring KPI's, making sure the team was motivated and that time sheets were appropriately filled in and passed on to the Finance Director. At Quantum tm, you have to average 2 %uFFFD hours per day on the phone, make 80 call per day, speak to 15 Decision Makers per day and generate 0.5 Leads on your Campaign per day, (Target varies depending on the Campaign). I have consistantly averaged 3 Leads per day and I regularly receive weekly and monthly bonuses for my high level of achievment.
I was selected by management to be part of the Quantum Work Improvements Committee, with the results helping to shape the future of a growing and developing business. I was also on the Employee Works Forum representing the views of full time employees of the company to voice their concerns and points of view.
The committee's aim was to initiate a series of employee questionnaires about the working environment within quantum, such as pay, employee benefits, Seating, IT Hardware and Software, training and management style.
Duties Included: %u2022 General administration, %u2022 Answering main phone lines and re-directing calls to relevant staff. %u2022 Making Business to Business calls, %u2022 Training new employees, %u2022 Making closed-loop calls, %u2022 Profiling Organisations from within my Database, %u2022 During one of my campaign's (IBM - Microsoft Attack) I generated pipeline deals, worth in the region of %uFFFD2,215,800, with a Return On Investment for IBM x 38. %u2022 Enterprise Mapping, I spent 3 Months providing extensive information regarding this campaign, this included finding out the complete organisational structure, and how each division and department work. I did this for Halifax Bank of Scotland, Royal Bank of Scotland, JP Morgan and Dresdner Kleinwort Wasserstein. This was then followed up by detailed reports on each organisation.
I have been in retail management for over 2 years, and have gained a wealth of knowledge and experience in the trade. I first started in Leisure and then move on to convenience until I found myself in the pet trade which has been for the last four years. Although I have enjoyed my time in the industry, I wish to move away from the pet side of retail as my main passion in my work is customer service and stock flow/control, as well as normal management duties.
Co_Op Retail Store: I joined the company as an Sales Advisor at the Whitlly Wood Branch of Co_Op Store, shortly there after became a Duty manager. I have also worked in various stores around the Reading area. I have been involved in major store re-fits, and have run large turnover stores for short durations of time whilst new management teams were being established. I have join the company's fastrack programme. It was intensive course on all aspects of the business. The main focus of the programme was to demonstrate our retail and commercial skills by choosing one aspect of own store and improving it. It included both practical and written study. My duties included:
Customer Service Reporting to the Store manager, Area manager and Regional Director Meeting all key performing indicators such as sales targets, controlling usage/waste, staffing hours and stock accuracy/integrity Stock Control Ordering and Minimum controlling Livestock Husbandry Planogram integrity Completing Promotional changes POS and Pricing Leasing with supplier reps Staff Rota planning Recruitment Training and Developing Holding Investigatory and Disciplinary hearings Cash and Banking Loss Prevention Security Ensuring Health and Safety requirements are met Organising local events to promote the store and company image
Worked with ERP Advantage Ltd, Noida, as an Office Coordinator with Sales team (June 1999- July 2000). Was stationed at, Noida Branch
Job Description %u2022 Selling ERP Solution and maximizing the sales %u2022 Talley-Marketing of ERP solution. %u2022 Building relations with employees and cooperates
EDUCATION
1. Professional: %u2022 Masters in Business Administration from Thames Valley University United Kingdom . Specialized in International Marketing and Strategic Marketing %u2022 Dissertation topic: Trust between customers and online transacting companies, (International and strategic Marketing).
2. Scholastics: %u2022 Gradua ted with Bachelor of Arts from Delhi University ( 1999 - 2002) %u2022 Intermediate and High School from (M.P)
3. Diplomas: %u2022 GNIIT Three year diploma in software programming involving projects like video library, payroll management by using front end tool and using database at back end, course involves ( C , visual basic, UNIX, Microsoft office applications using Access as database, Sybase, visual java).
