its just one side of the story. i dunno wat call centres at kolkata are upto but delhi is a better.who r attending calls at cal centres?...........IIT grads or SRCC chaps. mostly those who dont have a strong acad background.
call centre shd just b taken as time pass. to work for 6 months and make a bank balance around 7-8k and keeping ur big aim in life like competetive exam like cat.its nothing much, just selling ur voice for money.so if they pay u handsomely that u can suffice it can b considered.
life is very tough. atleast there is some respite with callcenter booming up.
I'd like to say something with reference to Subhash's so called "ordeal"....Such stray instances can't be used to generalise the entire BPO sector....and besides the problems that he talks about like not being able to make out enough time for friends/books/movies etc. ....well welcome to the corporate world my friend !!! seems like you're not yet ready for ..... so grow up fast and besides you gotta enjoy whatever you're doing only then the work seems like a part of your life .... so what if yopu "lost your appetite" these are minor sacrifices we all need to make (2 straight meals in a day are adequate).....anyways best of luck with your economics course buddy (do we see a nobel coming?? )
The call center phenomenon is a boon to the Indian economy. After a long time, our ForEx reserves are comfortable, consumer expenditure is rising, and the Rupee is getting stronger against the Dollar Almighty. A housing boom, caused by more people being able to afford houses, has resulted in a real estate boom and a cut-rate housing finance market. The same is true for the entertainment, healthcare and automotive sectors. Are the Retail and FMCG sectors behind? What would those towering glass malls do without hundreds of thousands of 18-27 year olds with a high disposable income?
As much as the Doomsdayers bawl and harangue, the BPO industry is here to stay. The simple reason is that it is good economics! The primary motive of all private enterprise is profit - political, social, and ecological commitments follow in that order. The only concern is that Infrastructure must develop at the demanded pace. Otherwise many of our prominent clients will go shopping elsewhere.
I would like to project another perspective to the call-center phenomenon. The person in this article was working for a call center that didn't have a positive employee focus. I worked at a call center for 14 months, and found it to be a great learning experience. In addition to learning about cutting edge computer hardware, I also learnt operations management and the dynamics of my process. I learnt about the metrics that drive the process. I learnt about call forecasting, queue management, quality management and performance rating systems. I also got exposure to process improvement systems based on Six Sigma. I got paid at the same time too!
Subhash is like a lot of people I knew at my old workplace. They came to work with blinkers on, took calls and left. They never cared to look at what drives the process - they never cared to learn. Many of them jumped ship within six to eight months of joining - for a marginal increase in pay and the hopes of a better company. Theyre still slogging at calls- with blinkers on. Some went back to college.
Today, Im in a much better position at a prominent Financial Services company. The knowledge that I picked up at the call center is
Hi You need to ask yourself this question before you sign up to work for one of these slave drivers' Am I picking up tangible skills that I can use to build a career?' No I am not talking about communication and personal relationship I am talking about making a marketing plan, a business plan something a kid out of college can not do? Are you adding value to yourself? If the answer is know say a flat no to the people who offer you a lousy 10K for taking calls. There are so many opportunities out there trust me you can make multiples of 10K and not work half as hard doing honourable work. I am a Prof of Finance at a couple of colleges in bangalore this is what i tell my students. Build Skills .Dont go for short term gains. They can replace you in three years with a younger kid out of college, what are you left with? Stay in college get that degree or Post Graduation then start out. You cant hunt a tigre with your bear hands you need a gun the college degree with skills is that gun.
