The call center phenomenon is a boon to the Indian economy. After a long time, our ForEx reserves are comfortable, consumer expenditure is rising, and the Rupee is getting stronger against the Dollar Almighty. A housing boom, caused by more people being able to afford houses, has resulted in a real estate boom and a cut-rate housing finance market. The same is true for the entertainment, healthcare and automotive sectors. Are the Retail and FMCG sectors behind? What would those towering glass malls do without hundreds of thousands of 18-27 year olds with a high disposable income?
As much as the Doomsdayers bawl and harangue, the BPO industry is here to stay. The simple reason is that it is good economics! The primary motive of all private enterprise is profit - political, social, and ecological commitments follow in that order. The only concern is that Infrastructure must develop at the demanded pace. Otherwise many of our prominent clients will go shopping elsewhere.
