I have worked in a call center in kolkata for few months. Pain and Fun both were there depending on the companies rules and regulations. I am 35 years old, in 1999 I did my B.tech from Jadavpur Engineering College. Situation was not like the present, Graduate people used to work in grossery stores on that time in Calcutta. Afterwards we saw BPO ( few are cold call telemarketing companies , I don't know how these comes under BPO). Now atleast a 12 guy with one ebility of english speaking can earn 8- 15 thousand per month. So call center has both the aspects. For a person its good, and the other its bad.....Stay cool.
"WORK HARD PARTY HARDER" sex drugs n rocknroll--- m i right? NOOO SPACE..I GOT SO MUCH TO SAY..
1.To work in a callcenter you have to work hard,otherwise you wont survive... 2.All the people who are working in callcenter have u imagined that you are generating revenue for the company for each call you deal with.Think generating revenue for 8 hours constantly for 5 days/6days a Week. 3.I wont talk about the politics in the callcenter and misunderstanding/hard feeeling with our senior/tl/manager becoz it happens everywher.. 4.You cant leave a callcenter whenever u feel like.(plz dont think about the notice period)i mean to say that if u r working for 1/2/3/..yrs in callcenter n now u want to switch..you give resignation,ur resignation is rejected..now you cant leave..thinking y??? coz if u leave u will b "ABSCOUNDING" (a very common word in BPO)and it means no documents,no experience certificate for the number of years who hav worked..Tl wont accept the resignations easily coz they have a REPORT CARD for themselves..u leave n he will get a RED in it,n every1 will question him...dats the reason they dont accept ur resignation....
5.GROWTH PROSPECTS---c u can hav growth in a callcenter but there r lots of factor.(not easy)... A.BUTTERING IS IMPORTANT -- happens everywher so v r cool about it. B.If u r working for a PILOT PROCESS n dat process stays for long then u can hav growth prospects. C.If the process has less number of people working n proc
"WORK HARD PARTY HARDER" sex drugs n rocknroll--- m i right? NOOO SPACE..I GOT SO MUCH TO SAY..
1.To work in a callcenter you have to work hard,otherwise you wont survive... 2.All the people who are working in callcenter have u imagined that you are generating revenue for the company for each call you deal with.Think generating revenue for 8 hours constantly for 5 days/6days a Week. 3.I wont talk about the politics in the callcenter and misunderstanding/hard feeeling with our senior/tl/manager becoz it happens everywher.. 4.You cant leave a callcenter whenever u feel like.(plz dont think about the notice period)i mean to say that if u r working for 1/2/3/..yrs in callcenter n now u want to switch..you give resignation,ur resignation is rejected..now you cant leave..thinking y??? coz if u leave u will b "ABSCOUNDING" (a very common word in BPO)and it means no documents,no experience certificate for the number of years who hav worked..Tl wont accept the resignations easily coz they have a REPORT CARD for themselves..u leave n he will get a RED in it,n every1 will question him...dats the reason they dont accept ur resignation....
5.GROWTH PROSPECTS---c u can hav growth in a callcenter but there r lots of factor.(not easy)... A.BUTTERING IS IMPORTANT -- happens everywher so v r cool about it. B.If u r working for a PILOT PROCESS n dat process stays for long then u can hav growth prospects. C.If the process has less number of people working n proc
"WORK HARD PARTY HARDER" sex drugs n rocknroll--- m i right? NOOO SPACE..I GOT SO MUCH TO SAY..
1.To work in a callcenter you have to work hard,otherwise you wont survive... 2.All the people who are working in callcenter have u imagined that you are generating revenue for the company for each call you deal with.Think generating revenue for 8 hours constantly for 5 days/6days a Week. 3.I wont talk about the politics in the callcenter and misunderstanding/hard feeeling with our senior/tl/manager becoz it happens everywher.. 4.You cant leave a callcenter whenever u feel like.(plz dont think about the notice period)i mean to say that if u r working for 1/2/3/..yrs in callcenter n now u want to switch..you give resignation,ur resignation is rejected..now you cant leave..thinking y??? coz if u leave u will b "ABSCOUNDING" (a very common word in BPO)and it means no documents,no experience certificate for the number of years who hav worked..Tl wont accept the resignations easily coz they have a REPORT CARD for themselves..u leave n he will get a RED in it,n every1 will question him...dats the reason they dont accept ur resignation....
5.GROWTH PROSPECTS---c u can hav growth in a callcenter but there r lots of factor.(not easy)... A.BUTTERING IS IMPORTANT -- happens everywher so v r cool about it. B.If u r working for a PILOT PROCESS n dat process stays for long then u can hav growth prospects. C.If the process has less number of people working n proc
Freinds, I have more than 9 years of work ex with Call centres. I am now Director( Training) with one at Mumbai. Undoubtedly the work pressure is there but tell me a job which does not require hard work, terrible situation on a daily basis or worst bosses? Let's grow up! This is the time to work, struggle & to make your future.Its easier to crib & complaint than to learn & implement. By the awy, I am the same trainer Gaurav Bawa whose example Kris Bhatt gave at the starting. No hard feekings freind! All the best to you all
I had a horrible experience with a trainer in a call center, he could not even speak proper english, the person Gaurav Bawa from Vanguard (allserve) used to teach not only in wrong english (for example, according to him the word 'having'only means 'having food' and nothing else. So funny. He also had big problems with using past and present participle) but also he was extrmely racist in his nature and would not give scope to the person he does not like.
So, on floor, during making calls the persons he does not like would get more troubles than avaerage ones. And he made those poor fellows leave the organisation in no time. I know so many people who have left the organisation just because of him.
Well after reading a few articles about the bad effects of call centers and the work pressure I would like to suggest those friends that hard work is not your cup of Tea. Please find a job in some govt. sector with less work.
I have been working in this industry since 4 years. I started as a caller and I had the same work pressure but the result is that now I am the Chief Operations Manager of an International Call Center. Its a good field to learn, earn & grow.
RE:Call Center Job
by Aseem on Jan 15, 2006 07:35 PM Permalink
At the nascence of any industry, people do get fast growth rates. You too were lucky to get such a senior position so soon (I don't deny your hard work either, but there have been more hard-working people who came later in this industry but got much much less than you did). Kindly do not compare your situation with those at the grassroots level-the CCEs, etc. And if they are dissatisfied, then it is people like you who make such UPH and Quality targets, which probably you yourself would not be able to attain consistently if asked to pitch in on the production floor. I remember the time when I had received a verbal warning in a telecom process in Daksh. The reason was not my non-performance actually (I was in the middle category), but my friction with my TL. However, because she had displayed my picture so bad, I had had to increase my product knowledge levels to the highest on the floor to save myself. I did not sleep for perhaps 5 nights, did not even go home, and studied the product knowledge of the US telecom giant. I rose to become one of the best performers, but the bitterness I had received from my TL and the management will always be there. I wish I could change these.
