I feel so bad after reading this experience, can;t think of how much emotional & financial trauma this family went through. First all sick of indian offical of mumbai, they are idiots must hv been wanting some kind of bribe from you.
Planning a vacation to your own country, to meet your loved ones is BIG thing for all those who live aboard & when it ends up like this it is such a shame. My husband always talk about the value indian immigrayion officials give to passports other than indian.
I only wonder why family didn't contact US embassy for help, i am sure with kids being US citizens they would hv definitly helped which in turn encouraged the indian officials to act with some commonsense.