SAD is the only word I can think of these folks ordeal. PATHETIC and DESPICABLE are the only words that can describe the behavior of immigration officials in India. I think there is a prevalent pattern of behavior among several officials related to Indian immigration system both in India and abroad. On one hand there we see these Indian officials have the British era attitude of licking boots of everyone who is remotely white skinned and on the other hand both latent and potent hatred for Indians who live abroad because of the perceived success and good life that they enjoy. We see the manifestation of such attitudes in the discourse about dual citizenship, protection of Indian rights in Malaysia or the middle-east, or this innate urge to please the westerners even at the expense of fellow Indians. Why dont we start with some positive behavior intervention techniques to change these attitudes? Let the central government create a fund for these NRI hating immigration zealots that NRIs can contribute to. Every time they stamp the passport of NRI visiting India, if they remember to say Welcome, Home they will get Rs. 500/- for customer service!