The crack team%u2019s recommendation is brilliant. The following are some additions which I recommend:
Cheque image upload while punching information will help in reducing the number of false cheque numbers. The branch needs to check daily for the realization of the Cheque and follow-up the ones which is duplicate.
The performance appraisal of a branch manager must not only be linked to the amount of the revenue he generates for Trustworthy, but also maintaining the branch outstanding amount to a minimum amount %u2013 say zero. Branch Manager%u2019s must be given some kind of trainings in order to handle the client pressure.
Remisers need to get written permission from the clients for any trading and remisers must not be allowed to trade using their client's ID. RMS department need to create a special team to closely watch the remiser%u2019s transactions to avoid any malpractice.
RMS needs to treat all the amounts (even those less than Rs10000) in a meticulously manner.
RMS needs to give proper training to all the low-skilled labors to use the sophisticated software systems in order to avoid the manipulation by the remisers. Also the software system needs to be upgraded so that the cheque number validation must be in place i.e. a 6-digit number and not a 1-digit number.
Top 10-20 retail outlets must be closely monitored on a regular basis in order to avoid future complications. RMS department must create a team which will be in regular contact with top 20 outlets to monitor their progress.
Trustworthy Securities Ltd needs to introduce a new or renewed system (after a considerable time of research) for processing the clients%u2019 stock broking and trading request which will be in synchronization with all branches across the country in order to bring more clarity in functioning of the branches.
