ICICI Bank may be the best inside India but for me (as an NRI) their service stinks. So far, my wife has submitted papers 3 times to get my name added to her account and on each occassion, they have lost the paper. I have almost spent over $50 to get the status about our application and every time you call the toll free number, the response is some kind of B.S. ICICI needs to improve their customer service if they want to keep their exisiting NRI customers. One has to experience their terrible service in order to compare it. We have been waiting since Feb 17th to get my name added. I believe it's time to explore some other banks. I do not know what others have experienced with ICICI. But for us, the service sucks.
RE:ICICI Service not only Sucks but it Stinks
by sushil Gupta on Jun 11, 2007 09:45 AM Permalink
Yes, it is true, icici have very poor customer service. But why we are still icici's customer, think about that!
RE:ICICI Service not only Sucks but it Stinks
by Valerie Fernandes on Jun 12, 2007 11:59 AM Permalink
I agree with you 100% ICICI does not only such it stinks and this applies to us inside India too. I have not had to opportunity to log on to Google, but there is no doubt that ICICI headed by Mr Kamat are cheats. They robbed my sister of her original home documents, never bothered to reply to upteen number of correspondence address to Kamat himself, when the matter came up in Court they had the cheek to deny having recd the documents .... I understand there have lost around 20 sets of customers' original property documents submitted at "Ashiyana" Thane and are plain cheating the customers to continue to pay EMIs without hope of receiving the original documents at the end of the day. When you stop paying EMI they take you to Court u/s 138 and when you challenge them they do not file their affidavit even months after their suing you. They just harras the customers. I would advise anyone not to trust their life's investment in this Bank. Sooner or later the truth will come out and this Bank is sure to fall big time.
