Case is simple- and the most common. Bank is not sending me my credit card statements on time(rather i had not recieved my statement from last 4 months) and taking the full advantage of slapping the late payment charges on me. i'm suffering from last one year. whenever i go to the bank, they have got a very amusing excuse- that "call up customer care for credit card quieries".... whenever i call up the customer care. they say that their server is down-- quite a coincidence.