Well done rediff... one of the best articles that you have posted. Gives a very good insight into the Timeshare Holidaying Concept and esp with a clear Indian Point of view.
It should be understood that the intent of Club Mahindra is good.. but the problem continues to be the execution part.. the people who are in this system - the marketing guy onwards - who gets carried away selling the product and speaks out more than what he should have...the guy who is supposed to respond to customer grievances - who on getting a refund related query from a disgruntled customer is only bewildered that such an offer was indeed made to the customer by the marketing fellow - ....and why indeed, some customers themselves - who would howl that they were promised "unlimited welcome drinks" on arrival - ....the resort staff, whether they witness such things or don't, start thinking that the Timeshare Holiday customers are somewhat like "Ghar ka Damaads" - in the sense that demanding five star services without paying for them... So you sure, go ahead with Timeshare Holidays - after all you also need a dash of adventure in your hlidays...!!
