Bank should make a standard procedure and rules regarding load disbursement, interest charges, pre-closer procedure and charges. This document to be signed by bank and customer before approval of loan and a copy to kept with bank for future reference. One copy of same documents should be handed over to customer.
2) Training to the employee:
Bank must train all the employee regarding all rules related to loan or any call from customer at service center must be diverted to person who has been trained for particular issues. Training of staff will ensure that customer will get same feed back when they call customer service center
