Clearly, the left hand does not know what the right is doing. This is due to undue haste on the part of management to grab business at any cost. Frequent jumping of jobs by the staff is another. It is perform or perish for them. The bank should institute centralised training facilities for its entire staff at various levels. Simply putting ads will not help. SOPs should be made available at all branches. The staff should be more courteous & have more interactions with customers.
