Steps to be taken to overcome such problems. 1. Prepare a checklist of what the bank has taken from the customer while giving the loan. So that it becomes easy while returning any particulars or when the loan has been cancelled to the customer. 2. Have only one point of contact to solve the issues, and mention that the loan closure will take atleast a week, so that all the paper works are finished by that time. 3. Every coversation within the bank should be made via email keeping concerned persons in mailing loop. With the update to the customer. 4. The Customer care dept. should only direct to the concerned person rather than suggesting or giving solution(False or True). 5. The customer should be given all the necessary statement levying foreclosure charges with a written document or bond signed by the senior manager.
