These type of problems occur in any financial institutions, it is because of the system followed by these financial institutions. No institution or bank want this type of hassles and problems to occur. These things occur because of the incentive system running in the institutions, the employees become so blind in the greed of incentives offered by the employer that they go on to extent of lieing or saying things which they are not sure enough or not at all aware. I would like to put the things in points for the above problems : 1. Training of the employees should be proper. 2. If there is an incentive system then there should be a rule that if the client faces any problem there incentives can be taken back with good amount of fine imposed on them, that may be depromotion, salary cut or monetary fine. 3. Every conversation with the customer care should be recorded for future reference and if any wrong information is conveyed to the client, strict actions should be taken against the customer care executives.
