Hi, Mr. Ramnaresh has handled the bank in a way how a person can get the required information what he wants.
The Prime Bank service should be improved by way of giving proper traning about the rules and regulations of the bank and everyone should be educated in a way, a single customer should not get inconvenienced.
The procedure of the prime bank is not so good enough to treat a customer in this way.
The Prime bank has to improve the customer satisfaction by following ways.
1) The response should be high 2) Correct information should be given to the customer 3) The formalities should be mentioned clearly while taking the loan itself about the charges during the period. 4) The customer should be informed about any problem in the transactions. 5) The bank has to co-operate with the customer to his satisfaction. 6) The problems should be solved in the bank itself instead of going to the top level management.
If prime bank can improve and meet the above criteria's they can lead the market with good satisfaction to the customer.
