This is not an isolated case study. Everyday thousands of peoples are facing similar problem. The problem started from the fact that Bank is not giving clear-cut instructions to their DSA. While negotiating with the client they are giving all sorts of vague information, which some times not at all true. Since the arrangement between DSA and Bank is related with the numbers therefore this type of serious issue is not getting any importance from the DSA or bank while approving the loan. Not only this the most serious problem related with the lack of knowledge of the dealing staff. Generally in the call centers most of the staffs does not have any idea about basis knowledge of accountancy or simple mathematics (specially how to calculate simple interest etc.). Therefore if the person who is handling the case is not having knowledge of basic mathematics or accountancy, how he can able to guide or help the customer who is dealing about. I feel this type of problem can be solved only through transparency from the bank side as well as through adequate knowledge of the person who is handling the case. He or she must be having a commerce background or should be good in mathematics.
