1. The bank official in charge of the department should cleary know the latest updates like foreclosure charge percentage like that.
2. If the concerned official doesn't know, he should direct the customer to correct person make sure that the customer should get the solution at that place or the official should take the customer in person to the manager cabin and the bank offical have to explain everything to the manager.
3. If there is any contrast with the agreement it should be shorted out by the manager and the top management , it should not lead any problem to the customer.
4. Customer always needs what is in the agreement when opening the account. so, always we have to go with the agreement given while opening the account.
Customer Satisfaction is the vital in Banking.
All staff should keep in mind that Existing Customer is the marketing executive for their concern.
GOOD CUSTOMER SERVICE GIVES GOOD BUSINESS IN TURN GIVE GOOD CORPORATE PERFORMANCE
