Dear Mr. Kamath, first of all please accept my Greeting to you. I know that in Banking Industries ICICI Bank has brought a revolutionary concept.But the momentum has not been kept.A lot of inefficient proffessionals have joined the herds.This has brought several inefficiencies in the areas of customers satisfaction. I had been a HNI customer for the bank. But the unsatisfactory services have compelled me to shift my account to some other bank. The height of unsatisfaction is so much so that, I now developed a sort of bad taste of their services and a feeing of repulsion has already crept in my mind.My reasons are not unfounded. I have relocated from Mumbai to Gurgaon in the last week of December 08. I had requested for change of Address in both accounts( Savings A/C no. 000401046493 as well as my demat A/C.No.IN300183-13472996). The requisite procedures have been duly and properly followed as advised by the staff .The request have been made in the third week of Feb,2009. Although the change of address have been effected in my savings account although very late, the required changes have not been effected in my demat account. I have made numerous phone calls to the inefficient executives of the ICICIDirect.com at Gurgaon office(DLF branch).Every time I have to recite my plight to these guys and to my utter disappointment the desired result is missing from their menu of action.It must be born in minds of those who are at the helms of affairs that customer has only option
