Sir, My servant committed an error on 4/4/2009 and dropped my cheque of Rs. 5000/- in the drop box of SBI which was nearer. HSBC call centre informed me of non-receipt of cheque in time with a threat of delay charges. I being a retired Army Officer explained to them and wanted to sort out the irritant. HSBC wanted me to go to the local Branch and pay the amount. I rushed to the Local Branch and gave them fresh cheque of Rs.5000/- as asked. Meanwhile SBI asked me to give an application to stop the payment of the cheque. After checking it was found that cheque has already been cleared and HSBC has taken the payment. Next my second phase of struggle started. I contacted their call centre that logically one cheque should be taken in account for the next month and I should only be paying extra amount. It was refused. The banker have a policy therein the amount deposited before the statement of account is taken to be the part of previous payment. I went to the local branch but the answer was same but the Manager looking at my age, being 66 and a pensioner, wanted to persue the matter. He took my statement of account and letter dated septemeber 2008 wherein my bonus points were to be encashed, this remains a dream. Though bonus points have been deducted but gifts have nor reached me. The position till today i.e. 1st May 2009 that I have not received any statement of account or a reply. I am supposed to pay before 5th of May, 2009. How do I pay & how much? MajorRtd)Dewan Taldar
