Since 4 years I am a HSBC customer. Till last year I found a very good services from the bank.
I had 2 credit card and 1 personal loan with the bank. In last year they offered me one more pre-approved loan due to my fair transaction, but that time I was not in need so I request them to cancel their offer. Till time both the credit card outstanding is clear and regarding personal loan I have cleared 33 emi’s out of 48 months tenor without dishonor of ecs.
After shifting from pune to my home town, I sent request to my bankers to change my communication address. Due to my request all my bankers done necessary correction and registered my new address as well as new contact no. Regarding HSBC, they offered me one Tata Aig policy and sent to me at my new address along with the payment due credit card statment. As habitually I done payment on time.
Issue starts know: -
In the month of july 08 the HSBC bank dispatch a revival card of my secondary card at my old pune address and I was unknown about it. After 5 months the bank executive called me for the recovery purpose. I was surprise about receiving collection call from the bank. Then, I enquired on call center and come to know that the card was delivered by the bank to a unknown person and the card was swapped at Astekar jewellers, pune with full amount of 15k.
When I come to know the issue, immediately on bank request i sent credit card dispute form and sent all details as and when require from the bank. deven
