Hi, I am working in the same industry for the past two years in which past one and half year experience comes from an international american call centre in gurgaon(convergys).Well I believed the same mentioned in the above article but no one actually believed it.finally i quit the job but could not find any other alternative as I had already wasted a major time of my career growing in this industry.As mentioned in the article they exactly need slaves who could be tied for 8-9 hours a day and speak non-stop.No one even cares if the person is hungry as he/she is working at odd hours.All the care is about customers.They want customers to be happy so their product grows and sells well.They dont care about employees.Every policy,rule is meant for customer.They want us to realise customers are god and treat them alike.However they dont realise that ever the employee is a person.
