I am a consultant and ISO auditor and spend my time in implementing Lean or other initiatives. The whole plan of action is a top down which is definitely to fail.The author fails to understand that you need external consultants to facilitate and handle sensitive issues for the effective implementation.The author probably used all her book skills and lack shop experience.teams are selected to reflect actual work not trained to do a work which premise does not help.it is like pretuning the team to go in a particular channel rather than like peeling an oinion to go to to the root cause of the problems.
