The articles gives a feeling that the theft mainly occured after some customers gave away their pin numbers. The call centre emloyee may have asked for it but it is very difficult to assess whether he really asked or not. In such a circumstance the agency which has predicted a loss of 30% BPO business to India is just sensationalising the issue. Or is it the media which is snesationalising the issue by printing the half truth as usual? No mention about the business the certifying agency is going to lose?
